At MeloTel, we like to think of our brand as a people pleaser. As a smaller company than most of the well-known telecom brands, we strive to grow our customer relationships in ways that larger corporations do not. The personal interactions we have with our customers helps for our business to be one that has gained a reputation for putting customers first. As far as we’re concerned, providing unbeatable customer service will always be a top priority.
Here are six ways you can do the same:
1. Be quick to respond to customer queries. This isn’t the first time (and it isn’t likely to be the last) that we’ve mentioned that people like things done quickly, in today’s world. And why shouldn’t they? Most people simply Google the information they need so that they can attain it within seconds. With this in mind, we strive to answer customer questions immediately. It’s one of the reasons we implemented the “Live Chat Support” feature on our website!
2. Make use of automated responses, if necessary. Not all businesses are open 24/7. And MeloTel is one of them. Nevertheless, we accept customer questions around the clock. In addition to our “Live Chat Support” (which accepts customer questions during off hours), we also have an automated system that receives calls after hours to allow customers to leave messages. Our Commercial Phone Services offer features to our customers enabling them to do the same.
3. Be sure to follow up with customers. Simply because you’ve answered a question or even solved a problem for a customer, it’s not a good idea to assume that you’ve guaranteed satisfaction. Follow up to ensure that your customer is happy. Ask questions to find out what you may be able to do, in future, to continue to warrant the loyal support of the customer you’ve helped. Resting on your laurels won’t do you any favours.
4. Make yourself easy to find. Not everyone can work within the confines of their offices on a daily basis. At MeloTel, we completely understand that a lot of business owners have to conduct business while on-the-go. That doesn’t mean that they should be out of reach, however. Find ways to make sure that you never miss your important phone calls. MeloTel offers the fascinating Single Number Reach feature that helps to eliminate the problem of missed calls.
5. Put quality first. In other words, don’t get too caught up in sales numbers before you put efforts into making sure your customers always have memorable experiences. Quality over quantity is the name of the game. By providing unbeatable customer service, you encourage your customers to support you well into the future. Friendly gestures and genuine interactions can go a lot further than attempting to push a sale.
6. Train your team. It may sound like a cliché, but your brand will only be as strong as its weakest link. In order to put all of these customer service tips into practice, you’ll need to make sure your entire team in on board with them. Be sure to focus your training on customer service so that all representatives of your brand will be able to add to its good name. Remember that, for most customers, the impression of a brand can be made or broken by just one of its employees.
For a dose of unbeatable customer service and for more information about any and all of MeloTel’s services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"