You might have noticed that we care a lot about customer satisfaction, here at MeloTel. Our company operates as if we are customers ourselves. Because, after all, we are customers! We make purchases of our own on a regular basis from all different types of merchants. And the customer service experience that we expect to receive is the one we aspire to provide for our customers. Actually, we strive to take things a bit further!
At MeloTel, we place great value on our relationships with our clients. It is important for us to treat them all with individual attention and great respect. It is not lost on us that many of our clients have been referred to our company by other happy clients. So we feel a strong sense of responsibility to hold true to our reputation. It’s one thing to provide top-notch service. But it’s a whole other thing to provide unbeatable experiences that keep people coming back.
If you ask us, unbeatable customer service is the true key to success for any business. Perhaps, some businesses may get away with not paying their customers too much attention. Their sheer sizes and subsequent advertising strength is enough to keep them in the marketplace. At MeloTel, however, we stick to the mindset owned by small to medium-sized business owners in Canada. And this is why we think the following tips may work for you. Here are five ways to provide unbeatable customer experiences.
1. Treat your customers with respect. It seems like a no-brainer type of tip, doesn’t it? But we’ve all been into stores where we are paid no mind. Or even worse, we’ve all had those experiences when company representatives exhibit rude or disinterested attitudes. When this happens, as customers, we tend not to look at the individual’s actions alone. We see the disrespect as a reflection of the company that person represents. Simply showing respect to customers will foster excellent customer experiences.
2. Offer freebies. We recently blogged about the benefit of offering your customers things for free. Keep in mind that the “freebies” we’re talking about don’t have to cost your business a penny. We’re talking about things like your time. Go that extra step to provide some worthwhile advice to a customer who is in need of assistance. Valuable information that makes a person’s day helps to create a customer experience that won’t soon be forgotten.
3. Be accessible. This is a point that has been brought up numerous times on the MeloTel Blog. Maybe, it’s because our business is so focused on the concept of good communication. After all, we do offer top-quality VoIP Telephone Features! However, our ability to be reached easily is a big part of what helps our clients to enjoy working with us. Naturally, we may not be available 24/7. And neither are you. But promptly returning emails and voicemails will let your clients know that you value their business.
4. Hold contests. Clearly, this is something that MeloTel has taken to in recent months. Our new Customer Satisfaction Survey gives our clients the opportunity to enter into a monthly draw for $100.00. However, our contest does a lot more than offer customers the chance to win cash. It’s a measure that our company has taken in an effort to improve upon the customer service practices that we have become known for. Again, unbeatable customer service is a priority for our company.
5. Show your appreciation. Sometimes, all it takes is a simple “thank you”. Of course, you can also send emails or even handwritten notes to convey your gratitude. But no matter how you choose to do it, letting your customers know that you appreciate them is perhaps the easiest and most sensible way to build strong customer relationships. To provide unbeatable customer service is to treat customers as you would wish to be treated. Perhaps, even better! That’s the MeloTel way.
For an example of our brand of unbeatable customer service, please don’t hesitate to call us at 1-888-MELOTEL today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"