At MeloTel, we simply love to help. Call us the Good Samaritans of the VoIP telecom industry. That’s not to say that our products and services come free of charge. But we certainly provide top value. To us, this value doesn’t just come as a result of MeloTel’s much lower prices than its competitors. It doesn’t just come as a result of the incomparable customer service that we provide either.
In addition to our unbeatable rates and amazing service regimen, MeloTel offers a unique personalized touch to all of its services. You may have noticed a time or two in the past when we referred to our company as a “people’s company”. We believe that we think like customers. So we know how to make our customers happy. And it’s our job to make the customers of our customers happy!
How do you do that? It’s all about adding value to whatever you provide your clients. Keep in mind that it’s not just about selling products and services. At MeloTel, we believe strongly in the experience. How big was the smile that you put on the face of your customer after dealing with him or her? In many ways, that’s how we judge a job truly well done. Here’s how to get it done.
Do It Yourself. If you’re a business owner, you’re no doubt in charge of the hiring process. There are many talented individuals out there who should be able to handle the many tasks that you put forth on a daily basis. However, there’s nothing like doing a job yourself to make your customers truly happy. Return calls personally. Deliver an item on your own. Watch how great an impression you make!
Utilize Social Media. As we’ve blogged about a number of times before, social media connects you directly to your customer base. Give customers opportunities to not just buy from you, but to communicate with you. Sites like Facebook and Twitter were meant for interaction. Set up your free profiles, post pictures and comments and respond to those posted by others. Your following is bound to increase.
Offer Guarantees. At MeloTel, we offer a Quality of Service Guarantee. And we’re quite proud of it. It means that if any customer is not satisfied with any product or service provided by MeloTel, he or she has the option of cancelling within the first thirty days of service for a full refund. Therefore, every single client of our company is essentially given a free trial offer! Can you do something similar?
Keep Things Fresh. Giving your customers the “same old, same old” will not impress them for the long haul. Keeping up with times, and even more importantly, ahead of the curve will keep your clients consistently interested in what you have to offer. Be sure to keep your website regularly updated with blogs and spruce up its design now and again. Our Bloggers For Hire and Web Design specialists can help!
Keep In Touch. To be a true people’s company, your customers should be treated as if they were friends. Check that. They SHOULD be your friends! That doesn’t mean they have to be invited to every family barbeque you have this summer. But it does mean being as accessible as possible. Return calls promptly. Have an emailing list. Make sure your customers are always in the know – and they’ll always be in your store!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"