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November 10, 2014

5 Ways To Provide Top-Notch Holiday Customer Service

The holidays are coming! And it’s not that you needed your trusty MeloTel Blog to inform of that – even though our past few blogs have been excitedly holiday-themed – we just thought we’d provide you with another reminder. Maybe, it’s because we simply love the holiday season so much around here, that we’re only too excited to discuss it every chance that we get. And then again, perhaps it’s because we know how much extra business this time of year can bring you.

As a business owner, you’re always planning ahead. And there’s no doubt that when the holiday shopping season arrives, you’ve already spent a considerable amount of time considering the various ways that you’ll be promoting your brand using holiday-themed ideas. Just as importantly, you need to convey to your customers that you are prepared to meet their needs throughout the holiday season.

For the most part, people are aware that you’ll be busier. But that doesn’t mean that you should be too busy to help them when they get in touch with you. At MeloTel, we do our best to make clear that we provide round-the-clock emergency access throughout the holidays. It’s all about providing top-of-the-line customer service. In today’s blog, we’ll share five of our ideas about how you can provide the same to your clients.

1. Plan ahead. Did we mention this one already? You’ll notice that a couple of paragraphs back, we took it for granted that you have already planned for the holiday season. But if you’re a little late to the dance, don’t worry. There are several weeks left before Christmas. However, it’s time to quickly consider the various sales, discounts and specials that you’ll be offering in the coming weeks. Also, it’s important to communicate any changes in availability to your customers when they call you during the holidays.

2. Provide fast resolution times. If you provide services to your customers, you’ve just entered into the time of the year when meeting deadlines has become increasingly important. As you can imagine, people will be looking to secure possession of their orders or completion of their repairs by specific dates. After all, most people will be looking to get things “out of the way” before the big day comes.

3. Promote self-support. Last week, we blogged about the importance of having adequate “out of office messages” for your clients to hear when calling you this holiday season. In the blog, we noted that you may want to pass along alternative contact information if you can’t be reached. However, you may also want to consider offering assistance through your messages that may resolve particular issues at that first point of contact. This will go a long way in pleasing otherwise disgruntled callers.

4. Get your whole team on board. No matter how hard you try to implement best customer service practices yourself, your brand will only be as well-liked as your staff is able to make it. In other words, your whole team needs to be working together to provide shining examples of top-notch customer service through all of their interactions with your customers. Be sure to have a meeting about these best practices to make sure everyone is on the same page.

5. Smile, smile, smile! Have you ever considered that a smile can be “heard” through the phone? It’s true! When you smile, your attitude and demeanour reflects it. This is certainly true when you are working face-to-face with a customer. But it is still true when you are speaking to a customer over the phone. We know that the holidays can be a very busy, and therefore stressful time. Don’t let it get to you. It will help your brand in the long run.

As always, we’d love to exhibit MeloTel’s brand of top-notch customer service for you. Please don’t hesitate to call us at 1-888-MELOTEL to experience it for yourself!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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