Over this past weekend, the City of Toronto – where MeloTel is headquartered – played host to the NBA All-Star Game. In fact, the entire three-day weekend was filled with countless events that brought stars from all walks of life to our great city. From the amazing slam dunk contest to the all-star game itself, the event was truly a memorable happening that Torontonians will not soon forget.
It did, however, get us thinking about our own status in the telecom world. Is MeloTel an all-star player? We’d certainly like to believe that we are! After all, we offer Commercial Phone Services and many other incredible services that are second to none in our industry. However, at the end of the day, we know that unbeatable customer service is the true maker of an all-star company. Where do you think your brand ranks in your customers’ minds?
Here are five ways to be an all-star player in your industry:
1. Communicate effectively. There are some things that all customers truly hate. They include waiting too long for service, not having their questions answered correctly and getting the wrong orders. These are all things that can be corrected through effective communication. Answering phone calls promptly, quickly returning messages, actively listening to concerns and needs and providing requested services are all part of showing that you can effectively communicate.
2. Be responsible. Even the greatest of all-star players have bad games. In other words, everyone is capable of making a mistake. That includes you. Being an all-star will all depend on how you correct your mistakes. It’s important for you to always take responsibility and find ways to remedy situations to the delight of your customers. Never feel that you’re above an apology. And don’t be afraid to go over and above the call of duty to show a customer you care about his/her business.
3. Display a winning personality. In many cases, MeloTel clients become more like friends than they do customers. Our team is known for speaking quite comfortably with their clients in very friendly ways. Being polite and kind should be a part of everyone’s customer service practices. However, when you are truly a delight to work with, word will spread. Not only will you get repeat business, but you’ll garner a number of referrals as well.
4. Be dependable. It’s important that customers know they can count on you. If they feel like you can’t be trusted, you will lose their business. It’s as simple as that. Be sure to be a man or woman of your word and always make good on your promises. Customer satisfaction depends heavily on a company’s ability to follow through on what it claims to provide. That includes offering high quality products and services within the time frames set out for delivery.
5. Diversify your catalogue of products and services. What really makes MeloTel an all-star player is that we’re not a “one trick pony”. We’re widely known for our incredible VoIP-based Commercial Phone Services, but we also provide a number of other business-boosting services including our Bloggers & Creative Writers For Hire, Website Maintenance Services and Domain, Email & Web Hosting.
For more information on these and any other services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website. If we haven’t yet, we look forward to making your all-star roster!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"