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June 22, 2016

5 VoIP Features That Will Improve Your Business

In our last blog, we revisited the topic of VoIP technology and explained why it’s so great. Of course, VoIP isn’t a topic that we stray from very often. Considering that MeloTel’s is Canada’s Hosted Company, we’re only too happy to discuss the many virtues of Voice over Internet Protocol and explain why making the switch from traditional landlines to VoIP telephones is great for your business.

In today’s blog, we’d like to remind you of how the incredible features that are available as part of our VoIP-based Commercial Phone Services will improve your business. Here are five:

1. Single Number Reach. It probably can’t be helped that we listed this awesome service first. Because it helps busy entrepreneurs to never miss their important calls, it has become one of the most popular and highly-sought after services MeloTel provides. As you may know, it allows you to forward your local business number to up to five different numbers that will ring simultaneously when it’s called. And right now, we’re offering 50% off your Single Number Reach service on your first month’s bill!

2. Voicemail To Your Email. This awesome service comes as part of your Single Number Reach service, but is also an available feature with our standard Commercial Phone Services package. It sends mp3 files of your voicemails to your email inbox whenever they are left for you. It’s an awesome way to track and store all of your calls. As well, it provides you with the flexibility to listen to and return messages using any device of your choosing.

3. Custom Hold Music. This is a service that is not to be underestimated. To put it plainly, hold music is essential. Firstly, it ensures your caller that he/she has not been disconnected from the line. This greatly diminishes hang ups which significantly improves your ability to service your customers. Secondly, the service allows you to provide your callers with inventive listening options including personalized advertisements for your company’s latest campaigns.

4. Auto Attendants. This important feature enables your callers to select specific departments that they wish to speak to. By choosing appropriate extensions, callers minimize their hold times and have their questions answered and problems resolved more efficiently. Auto attendants are also known to present a company in a very professional light, giving callers very strong impressions of the brand.

5. Conference Calls. Conference calls are widely used by businesses of all sizes and VoIP phone services make them easy to conduct. Conference calls save businesses both time and money as various employees and colleagues may be located in distant places, making it too difficult for them to travel to make meetings in person. Travel and accommodations expenses are significantly diminished thanks to this service.

MeloTel’s Commercial Phone Services include all advanced features and unlimited calling to more than 22 countries. As well, our FREE Polycom Phone program is designed to make your switch to hosted phone services easy and cost-effective. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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