The Most Reliable & Trusted
VOIP Service Provider
in Canada
January 12, 2018

5 Steps To Making Sales On Your First Calls To New Leads

Readers of the MeloTel Blog know how much we respect telemarketers. We are constantly giving them credit for being among the hardest working individuals in any industry. At MeloTel, it’s never lost on us that working on the phone can be gruelling. This is especially true for call centre reps whose jobs it is to cold call leads and attempt to make sales on each call. For them, overcoming objections needs to be a top talent.

Imagine hearing the word “no” all day long. It’s not fun. This is why the strongest of telemarketers have thick skin. To be more specific, they have the ability to deal with rejection, learn from their mistakes and move forward with confidence. It’s the only real way to be a successful salesperson over the phone.

That, and the taking of a few steps that will help to generate sales on first-time calls to new leads. Here are five:

Step #1: Mentally preparing for your worst-case scenario.

As we alluded to earlier, all telemarketers have faced their fair share of rejections. This is why it’s important to be prepared to overcome an objection before each call is even made. When you put yourself in a positive mindset, you’ll not only sound more pleasant on the phone – an integral part of building rapport with new leads – you’ll be ready when faced with questions or outright rejections to what you’re offering.

Step #2: Making nice with gatekeepers.

You’re not always going to get the business owner on the phone when you call his/her business. In fact, in most cases, you’re bound to get a “gatekeeper”. This is the secretary, receptionist, manager or any other individual, other than the owner, that may be answering the phone. Make nice. Become their friend. This will present you with much greater chances of getting the business owner on the phone, even if it takes a number of tries.

Step #3: Being full of honest enthusiasm.

Why would a lead be interested in what you’re selling if you don’t sound all that interesting? It’s important to truly believe in your products and services. That way, you’ll be able to easily list their benefits. Remember that selling over the phone requires the building of trust between yourself and a person you’ve never met face-to-face. That person needs to be able to get a genuine vibe from you. When you’re honest and enthusiastic about what you’re selling, it will help you to gain trust. This is a key to being a good salesperson over the phone.

Step #4: Being prepared to listen.

Remember, it’s not all about you. In fact, it isn’t about you at all! It’s not even about your products and services. It’s about your customers. Listen to what they have to say. Pay close attention and figure out what it is that really makes them tick. That way, you’ll be able to discuss what you have to offer in direct relation to how it can solve your customers’ problems. Make it so that your leads feel that you’re only interested in what benefits them. This is how you should feel anyway! It’s the best way to prove the great value of your products and services.

Step #5: Making use of state-of-the-art cloud-hosted phone services.

This is where MeloTel comes in! For information about our VoIP-based Commercial Phone Services and how they can help improve your sales numbers, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment
Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us