Communication is key. This sentence has made its way into many a MeloTel Blog over the past couple of years – and for good reason. You’ll hear this sentence uttered quite often when discussing relationships. And it doesn’t matter what kind of relationship you’re talking about. Whether it’s a romantic one, one between friends or the one between you and your customers, the sentence must be uttered again and again.
Yes, communication is key. Misunderstandings and misinterpretations often lead to missing out on sales and growing your business. The fact of the matter is that many people have excellent business ideas – but they don’t know how to put them into practice. This has a lot to do with communication skills.
Imagine opening up a business but having no idea how to promote it. This is how many business owners falter. Try running a company without having a good customer service regimen. If you want to be successful, you need to know how to communicate. In today’s blog, we’ll be offering some super-simple tips that you may be surprised many people don’t follow. You may be even more surprised to know how much these simple tips will help turn your business around.
Return Phone Calls. See? We told you the tips would be simple. But don’t assume that this tip is a no-brainer. It should be, of course. But so many business owners forget to return calls promptly. This leads to the assumption that they don’t care about getting the business of the person who left the message. There are many options out there. Don’t lose out on being one of them because you’re too busy to return a call.
Listen. Listening is often heralded as the most important part of communicating. That means shutting up every once and a while. Truly listen to what your customers have to say. You’ll be able to better service them if you get an accurate understanding of how to meet their needs. Too many business owners like to spew out what they can do for their clients. But is that what their clients want?
Ask Questions. If you don’t know the answer to a question, then ask it. Simply assuming that you know what your customers want will not help you to properly satisfy their concerns. What’s the harm in asking a question anyways? No question is unnecessary. Getting to the heart of matters quickly will best equip you to service your clients in ways that will make them happy.
Be On Your P’s & Q’s. Is it so hard to say “please” and “thank you”? You would think it is the way some people like to run their businesses. As customers, we appreciate service with a smile. This is why, at MeloTel, we make sure our clients can actually hear our smiles through the phone! Don’t forget your common courtesies when communicating with your customers. They go a long way.
Be Clear With Your Contact Information. Never end a conversation with a client without reminding them of when, where and how he or she may contact you again. Make it clear that you are only too happy to provide your service. In keeping with practicing what we preach, you may always contact us, here at MeloTel by calling 1-888-MELOTEL or emailing email@example.com.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"