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The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 13, 2015

5 Rules We Follow To Make Our Customers Happy

Here’s hoping you had an excellent Thanksgiving long weekend Canada! It’s back to business for MeloTel today. And, as always, we look forward to serving you. We must admit that we have quite a lot to be thankful for this year. Our business continues to grow as we continue to help the businesses owned by our clients to do the same. We’d like to take this opportunity to thank all of our clients for their many years of support.

Without you, we quite obviously would not be able to grow our brand into the cutting edge telecom provider that it is today. It is our hope to continue to provide you with incomparable products and services well into the future. The way we see it, it’s our way of thanking you all year round. You see, it’s part of the MeloTel mission statement to make our customers happy. And that’s why we follow a certain number of rules that allow us to do so.

Here are five:

1. Save customers money. At MeloTel, we’re very well aware that many business owners have encountered less than savoury experiences with other telecom providers. One of the biggest concerns is that they were overpaying for their services. As a result, MeloTel makes it a point to ensure that our clients receive such money-saving features as our top-of-the-line Commercial Phone Services at much more affordable rates than they have been used to.

2. Be as accessible as possible. People hate waiting. We should know. We’re people. And we hate waiting too! So when customers are forced to sit and wait on hold in long calling queues in order to get customer service, it becomes very frustrating. At MeloTel, we eliminate such wastes of time. Not only do we tend to our phone calls expeditiously, but we offer such customer service options as our “Live Support Chat” which provides immediate and live assistance online.

3. Follow through on commitments. It’s important to be dependable. We know that trust can be lost easily. So when we make promises to our customers, we make sure to follow through on them. It’s pretty easy to lose trust when you don’t make good on your word. Knowing this, it is the MeloTel way to ensure that we provide timely, dependable service each and every time. We also make sure to keep our customers aware of any reasons for service interruptions or delays.

4. Provide incomparable services. MeloTel is proud to offer the type of top-quality services that other telecom providers do not. Our Single Number Reach feature, for example, is often championed as one of the best examples of VoIP technology in our industry. By allowing one phone number to ring five different devices simultaneously, Single Number Reach ensures that our clients never miss their important phone calls!

5. Work to make improvements. No one is perfect. And, therefore, no business is perfect. At MeloTel, we know that there is always room for improvement. So we happily accept feedback from our customers in hopes that it will lead to the betterment of our ability to make them happy. This is one of the main reasons we invite you to take our Customer Satisfaction Survey. The more we know about how to make you happy, the better we’ll be at doing so!

We’d love to know how we’re doing at following the five rules mentioned above. Please don’t hesitate to give us a call at 1-888-MELOTEL to ask any questions or make any comments. As well, you’re always welcome to use our “Live Chat Support” feature on our website. Simply click on the orange rectangle that reads “Online – Have questions?” at the bottom left corner. Talk to you soon!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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