Let’s just put this bluntly. You need a phone in order to run your business. But just having a personal line and using it for business isn’t going to cut it. Why? In many cases, you will need your business line to conduct business for you. What happens when you’re asleep? Who provides your customers with answers to their questions when you can’t get to the phone?
Here are five reasons why you need a business phone system in your company:
1. It helps you to deliver great customer service.
A professional business line will offer callers various options that enable them to get the information they’re looking for. In an after business hours scenario, callers will be prompted by professional voice greetings to leave messages that will be returned immediately by the appropriate department contacts. Your personal line can do no more than offer a single generic mailbox to receive voicemails.
2. It grows with your customers.
Are you noticing that your customer base has growing demands? To keep customers happy, it’s wise to adapt your products and services to their needs. With a business phone line, you can offer various options. Which departments are appropriate for the specific needs of your customers? Voice prompts help for your callers to be directed to the right customer service representatives. That way, your customers’ unique needs are always met.
3. It decreases pressure on you and your employees.
It can take a lot of time and effort to personally direct callers to the appropriate departments. By having your professional business line’s phone prompts do the directing for you, you allow your team members to better focus on their important daily tasks. With a professional business phone system, you communicate a very professional message to each and every caller of your company.
4. It streamlines workflow.
To reiterate the point we just made, it’s vital to the overall efficiency of your business to not have the wrong representatives answer your calls. Firstly, it aggravates callers to speak to people who “don’t know what they’re talking about”. Secondly, it frustrates employees to have to manage customer service requests they weren’t trained for. A proper business phone system streamlines workflow. It directs the right caller to the right employees.
5. It reduces costs.
By signing up for MeloTel’s VoIP-based Commercial Phone Services, you enjoy significant savings. After all, it doesn’t get much better than free! Is there a better way to save you money than to do away with any and all charges for your new telephone hardware? Our cloud-hosted business phone services give you access to our FREE Polycom Phone Program. That means that, for as long as you are a MeloTel customer, you will enjoy renting phones at no cost!
Most telecom providers tend to hide the costs of their phone equipment. We simply get rid of them for good! For more information about how to get working with MeloTel’s business phone system, please don’t hesitate to call us at 1-888-MELOTEL. If you wish, you can also email us at support@melotel.com.
