St. Patrick’s Day was yesterday. And Easter is coming up next month. But, for some reason, MeloTel feels like celebrating Thanksgiving! It’s not so much the turkey dinners that have us in the mood to give thanks – it’s our great customers who make us want to show our appreciation. We’re well aware that without our customers, our company couldn’t exist. So thank you!
Thanking your customers, by the way, should be a common practice. At MeloTel, we do all we can to show our customers our appreciation on a regular basis. A few of our recent blogs have discussed the importance of listening to your customers in order to truly answer to their specific and individual needs. As well, being there to support our clients in their times of need is another way we show gratitude.
But what else can you do to show your customers that you care? Believe it or not, the simple act of saying “thank you” can be a part of your greatest marketing strategy. Customers appreciate it when you are genuine. It’s the reason we do our best to be readily available with friendly voices to assist our clients. In today’s blog, we’ll reveal a few other ways you can thank your clients.
Do Something Out Of The Ordinary. To truly “wow” your customers, you may want to surprise them once in a while with something no other company does. Can you deliver an item to a customer’s door yourself? Imagine the look on the faces of your customers when they see that the company owner has gone out of his or her way to make a personal visit! Providing a “wow” experience can really set your brand apart from the competition.
Host An Appreciation Event. There’s nothing like a party to help your favourite people have a good time. Invite your top clients to your place of business – or even a separate venue – for an “appreciation event”. You may want to offer specific incentives to your invitees to let them know how important they are to your company. Make them feel special and part of an exclusive group.
Provide Free Advice. Customers who are treated like friends remember your brand and place it in a category above all others. Engaging in conversations with your customers is a big part of accomplishing this friendly relationship. By providing free business advice – or even personal advice for that matter – it helps to convey how much you care about your clients as people.
Start A Rewards Program. Adding value to the customer experience goes a long way in keeping them loyal. It’s also your way of thanking those who continue to support your business. Can you offer rewards to those who spend over a certain amount, refer your company to others or visit your store frequently? There are many ways to reward your favourite clients. Choose the one that will be most beneficial to both you and them.
Plug Them On Social Media. Your Facebook and Twitter accounts are virtual gold mines. Firstly, they are excellent ways to keep in touch with your clients and provide you with free advertising. But they are also great tools for connecting your customers with other like-minded individuals. Perhaps, you have some business owners who you can promote to your list of friends. Social media provide awesome and free ways to publicly thank them!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"