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VOIP Service Provider
in Canada
September 15, 2014

5 Benefits You Get With A Dial By Name Directory

Your customers support you for a number of reasons. And you may be surprised to know that your products and services may not always top the lists for the reasons why. The ways in which you interact with your customers play huge roles in the type of customer loyalty your brand attains. People need to have great experiences with you in order to continue wanting to do business with your company.

At MeloTel, our many years of experience in the telecom industry have taught us that communication is everything. Yes, communication often tops the list of necessities to make any relationship last. And this is why it remains important in the business world. The incredible VoIP Telephone Features that come with our Commercial Telephone services help for our clients to be top-notch communicators.

And there are many ways that our services help to pull this off. Take, our Company Directory, Dial By Name feature, for example. Not only does it help your brand present itself with a very professional and high-level aura, but it provides an incomparable convenience to your callers whenever they dial up your business and no one is available to take their calls. Here are five benefits you get with a Dial By Name directory.

1. It makes your phone representatives easy to find. Depending on the size of your business, you may have numerous team members who take calls from their clients. When customers dial up your company, you’ll want to make it easy for them to get in touch with the representatives of their choice. Our Dial By Name features allows callers to search your employees by their first or last names.

2. It allows for your staff to be reached anywhere. One of the greatest aspects about VoIP technology is that it does not tie people down to any specific phone line. That means that even when your representatives are not at their workstations – or even in the office, for that matter – your Dial By Name directory can help for callers to get in touch with your employees on devices of their choice.

3. You can make changes easily. No two Dial By Name directories are alike. You have the option of setting yours up in any way that you see fit. You can include as many employee extensions that you like or limit them to a specific number of individuals. You can set up voice prompts to direct callers based on the departments they are looking for or allow for particular individuals to be reached if the callers already have specific extension numbers.

4. It communicates your company’s attitude. Naturally, a Dial By Name directory comes with a voice that should be able to communicate a particular attitude about your brand. You can never go wrong with friendly and polite. But this feature gives you the opportunity to express yourself in a unique way that can endear callers to your company. Choose to voice your greetings yourself or allows the professional vocalists in our Voice Talent Production team to do it for you!

5. It’s available with MeloTel’s Commercial Telephone services. There are many benefits to making the switch to MeloTel. Not only are you bound to save money on your monthly phone bills, but there are seemingly endless features that come along with using VoIP technology over traditional phone lines. Not to mention, making the switch is easy. Simply give us a call at 1-888-MELOTEL to learn more about how you can take advantage of our services today!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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