Well, we all know what Santa Claus is up to these days. He’s been checking his “naughty” and “nice” lists in order to determine who gets what this Christmas. But it’s important for you to remember that he’s not the only one who makes such lists. Your customers expect high levels of customer service all year round. However, during the holiday season, you need to work extra hard to get on their “nice” lists.
Here are four ways you can do that:
1. Be sure to keep all of your lines of communication open. These days, consumers require a variety of methods by which they can contact the businesses they’re working with. Such methods include phone, e-mail and live chat. At MeloTel, we offer our customers all of the above communication methods and we recommend that you do the same. It’s important, obviously, that you offer expedient customer service no matter which communication method is used.
2. Get your customers to the right departments. These days, most people are in rushes. They are in rushes to get in and out of stores while doing their holiday shopping. They are in rushes to find parking spots at the busy malls. And they are in rushes to get on and off the phones when looking to have their questions answered and their concerns addressed. Having an Auto Attendant feature, as part of your phone services, helps to greatly increase customer satisfaction.
MeloTel’s VoIP-based Commercial Phone Services offers you this feature which gives your callers options for where they would like their calls to be directed. Not only does the Auto Attendant feature provide a time saver for your customers, but it also helps to increase productivity at your business. Getting your customers to the right departments quickly allows for your phone agents to utilize their time more effectively, instead of having to transfer callers.
3. Offer service with a smile. It may sound like a cliché to say that you should smile while providing customer service, but it’s one that deserves attention. It works! Smiling, even when over the phone, helps for customer service reps to communicate in much more friendlier tones. If ever there is a time of year when friendliness is necessary, it’s this one. The busy holiday shopping season is one that can be frustrating for many. It’s important that you make calling your company as pleasant as possible.
4. Get back to your customers quickly. We mentioned earlier that most consumers are in rushes these days. Keeping your customers waiting, at this time of year, is definitely a big-time “no no”. Therefore, it’s important to your return messages promptly. Having any customer wait longer than a 24 hour period to hear back from you after leaving a message will most likely result in you losing his/her business.
With MeloTel’s Commercial Phone Services, you’re offered the fantastic Voicemail to your Email feature. This great service makes it practically impossible to miss an important message. By having your voicemails sent to your email inbox as mp3 files, you’re given a better ability to listen to, store, file, organize and delete your missed calls. Naturally, prompt returns of those messages will work wonders in the customer satisfaction game.
For more information about our Commercial Phone Services and how their features can help keep you on your customers’ “nice” lists, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"