We are smack dab in the middle of the busy holiday shopping season and you’re most likely experiencing a very busy time at your business. That’s great news! Obviously, this is the time of year when shoppers are out and about and in moods to spend money more than at any other time of year. Naturally, that means that this is also the time of year when your customer service game has got to be at its best.
Here are four ways to step up your customer service game for the holidays:
1. Put on your customers’ shoes. We certainly don’t mean this literally. That would just be weird. What we mean is that it’s wise to pretend that you are a customer of your business. Do what your customers would do. Go on to your website and learn for yourself how easy (or difficult) it is to find what you’re looking for. Give your company a call and see how easy (or difficult) it is to get the correct representative on the line.
By putting yourself in your customers’ shoes, you will be better able to determine the level of customer satisfaction you’re producing. If there is anything about visiting your website or calling your business that you can improve, the time to implement those changes is right away. Remember that the holiday season is a time when you’ll be given ample opportunities to impress members of the buying public so that they become long-term supporters of your brand.
2. Go over and above the call of duty. ‘Tis the season of giving, is it not? This is the perfect time of year to give a little extra. Perhaps you can expedite shipping of a product even though your customer hasn’t asked for it. Maybe you can offer a discount on a product that your customer has ordered. These are the types of “perks” that come with working with your company that you want customers to enjoy and remember. It will go a long way in keeping them loyal.
3. Place emphasis on urgency. As you can imagine, this is the time of year when people need things quickly. They need packages delivered before Christmas and they want customer service to be expedient. Clearly, it’s a busy time of year for everyone. So the more time you’re able to save your customers, the more satisfied they’ll be. The old adage “time is money” is especially true during the holidays. People like to save both time and money when doing their shopping.
4. Keep your lines of communication open. It’s wise to offer your customers several ways to be able to contact you. At MeloTel, we highly encourage our customers to use the Live Chat feature that is located in the bottom right corner of our website. Of course, we happily accept phone calls during business hours as well. We want to make it as easy as possible for all of our customers to get the service they need through the means they prefer.
Of course, we also offer excellent hosted services that can help our customers impress their customers. Our Website Maintenance Services perfectly enhance websites with necessary updates to keep your customers constantly in-the-know. It’s important for websites to never go stagnant so as to keep the general public intrigued and regularly informed about all that is going on with your business.
As well, we offer VoIP-based Commercial Phone Services that come with a ton of amazing features that ensure that communicating with your business is made easier than ever before. For more information about these and any other of our fantastic services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"