Happy Valentine’s Day everyone! For those of you thinking that today is all about acknowledging romantic relationships, guess again. For business owners, today is also a day to celebrate the many wonderful relationships you have with your customers. Okay, so maybe that’s something you should do every day. Showing your customers you love and appreciate them is certainly not something that should be done only once a year.
However, today is an excellent day to discuss some of the best ways to show your customers how much you love them. Here are four:
The words “thank you” should be part of your everyday vocabulary. However, there are certain instances when going the extra mile is necessary. Did you get a new client who made a big purchase? Did you receive a referral that turned into a new customer? You certainly have people to thank in these scenarios and offering up discounts and even freebies are great ways to show your gratitude. And, in some cases, a friendly phone call or a handwritten letter will make for an excellent display of your sincere appreciation.
To further a suggestion we just made, handing out freebies is always a great idea. Who doesn’t like getting things for free? Gifts are great ways to make customers happy. However, it’s important to ensure that your gifts are of value. If your gifts don’t have some sort of useful functions that your customers can take advantage of, they may reflect poorly on your brand. Be sure to select useful promotional items or, even better, some of your high-quality products!
Keep in mind that freebies don’t necessarily have to come in the form of physical, tangible objects. Going over and the above the call of duty for your customers by providing free services is just as good and, quite often, better! Making a personal delivery instead of shipping something in the mail (if the destination is within your city) is a great way to show that your company truly values its customers.
It sounds like a cliché, but that doesn’t make it invalid. It’s important to provide top-of-the-line customer service to show how much your customers mean to you. When you consistently provide stellar customer experiences, your customers will keep coming back. This involves more than just smiling, of course. Calling customers by name, remembering important events in their lives and anticipating their needs are all parts of what makes it fun to work with you.
You can’t be expected to be available 24/7. But it doesn’t mean that you should have the reputation of someone who can’t be depended on. Your customers want to know that when they reach out to you, you will take their inquiries seriously. That involves returning messages within 24 hours and even answering the phone during times when you’re not in the office.
MeloTel helps business owners to make this possible with the use of the fascinating Single Number Reach feature. It allows you to forward your business number to up to five different devices of your choice. That way, when the number is dialed, all five devices will ring at the same time. Single Number Reach makes it impossible to miss another important call!
For information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"