It is doubtful that there will ever come a time when customer service is not important. However, during the busy holiday season, the customer service practices of your company definitely have to be at their absolute best. Needless to say, most retail businesses across Canada are experiencing increases in customer visits right now. This will continue for the next three weeks – right up until the big day is here!
So before Christmas arrives, it would be a good idea for you to re-establish with your staff some of the most important aspects of your customer service regime. Considering that you are likely getting more foot traffic through your doors, you’ll want to ramp up your efforts with all of your employees who come into contact with your customers. Are you prepared for the rush of customers coming your way in the coming weeks?
Here are four ways to ramp up customer service during the holidays:
1. Make sure that you are fully staffed. In some cases, this will require the hiring of new staff members. Companies do it all the time. Hiring additional holiday staff is a common practice in the retail industry, for obvious reasons. Even if you don’t plan on bolstering your staff, it’s important to meet with the members of your team for an important information session about the ways in which you want your customers to be treated over the course of the next three weeks.
2. Insist upon faster resolution times. One of the things you should impress upon your staff is that expeditious customer service is the name of the game. This is the time of year when most people will be in a rush. If you’re unable to provide the service they need within quick time frames, they will be likely to seek it somewhere else. During the holiday season, meeting customer needs as quickly as possible is of paramount importance.
3. Be accessible. Not only should you be accessible to people who wish to meet you face to face, but you should be easy to reach by phone, as well. The same thing goes for online modes of communication. Promptly returning emails and even quickly responding to messages on social media is a great way to encourage greater support for your business throughout the holiday season. Remember that there is a lot of competition out there. Don’t allow them to steal your customers.
4. Update the FAQ section of your website. Understandably, you can’t be available 24/7. So, in the event that people have questions for you during hours of the day when your business is closed, be sure to have a source available for them to go to. Topics such as your hours of operation during the holidays and the products that you have available at discount prices are important ones to cover.
At MeloTel, we strive to provide the best customer service in the telecom industry. This is one of the main reasons we champion our Customer Satisfaction Survey. The information we receive from our clients who take the time to complete these surveys greatly helps us to know exactly how to meet their needs. However, we’re also proud of our ability to help our clients provide excellent customer service to their own customers.
Incredible features such as Single Number Reach help for them to be accessible via phone no matter where they are in the world. The service allows for one phone number to be dialled, but up to five different devices will ring simultaneously. That way, no important phone calls are missed! We also offer Website Maintenance Services so that your website can be regularly updated to provide timely service and information to its visitors.
For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"