You’d be hard pressed to find a business that doesn’t herald its own form of customer service as being the best. At MeloTel, we’re cognizant of the fact that, while we highlight our customer service practices as being of the “elite” variety in our industry, many other companies do the same. So what truly sets us apart? Well, for one, we’re not as big as the major telecom corporations that are considered our competitors.
That actually gives us a distinct advantage. You see, we strive to create and maintain personal relationships with our customers. You’re not likely to develop such relationships with those big-named providers. As well, our team goes out of its way to do unconventional things for our customers. For example, we’ve sometimes visited customers personally to deliver packages instead of sticking them in the mail.
We’ve found that our customers truly appreciate the personal touch that comes with working with MeloTel. Knowing each of the members of our client base on a first name basis certainly doesn’t hurt. This may not sound all that unconventional to you. But when you’re not receiving the same type of customer service from most other companies, it helps us to stand alone as a unique entity.
Here are four unconventional ways you can help your customers:
1. Do things for free. Yes, you read that right. When you offer little freebies here and there, they can go a long way in garnering long-lasting customer loyalty. Making personal deliveries, as we mentioned earlier, is just one of those ways. You can also offer follow up calls to ensure that your customers are enjoying their services. Taking initiative and adding small perks to the buying experience doesn’t have to cost you or your customer anything. But it pays dividends in the long run.
2. Deliver more than what your customers ask for. Take opportunities to go over and above the call of duty for your customers even when it isn’t necessary. If your customer expects a package within seven days, find a way to get it there within five. Strive to exceed expectations and make your customers feel special. Add additional items to purchases without customers asking for them. Small “thank yous” like this aren’t soon forgotten by their recipients.
3. Be a referral for your customers. Most business owners ask their customers to refer them to their families and friends. Sure, this simple and often effective tactic is a great way to attract new customers. After all, there is no type of promotion like word-of-mouth promotion. This is exactly why you should be a word-of-mouth promoter for your customers. For the business owners in your client base, you won’t be able to provide a more appreciated gesture.
4. Stand for something more than your company’s bottom line. People really gravitate to businesses that stand for something. We’re not necessarily recommending that you attach your brand to a particular political or religious view. That’s bound to cause controversy. However, when you get involved in charitable events for worthy causes, you begin to paint your company in an entirely different and highly respectable light.
At MeloTel, we like to see our company as the unconventional type. Contact us today to learn more about our unconventional services such as Single Number Reach. With this awesome service, you’ll be able to forward your business phone number to up to five different numbers at the same time! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"