Okay bye. See you later. I’m outta here, peace!
Now that we’ve clearly stipulated some of the inappropriate ways for you or any member of your business to disconnect a call with a customer, let’s discuss some of the right ways, shall we? To be clear, it’s important to never simply hang up on a caller. No matter the nature of the phone call, ending it must be done in a professional way. The key to every phone call is to ensure customer satisfaction and promote the return of that customer to your business.
Believe it or not, there are several steps to disconnecting a call the right away. But worry not as they are very easy to pull off!
It’s a good idea to briefly summarize everything that has been accomplished on the call. That way, you can assure the customer that his/her issue or request has been appropriately handled. As well, it can remind the caller about any issue or request that hasn’t yet been met. It’s always a good idea to ask the customer if there is anything more than can be done in order to guarantee customer satisfaction. “Is there anything else I can help you with today?”
As we’ve pointed out in many a previous blog post, those two little words have such a big impact. It’s important to express your appreciation to all of your customers. When ending a call, be sure to thank the caller for having contacted your business. “Thanks so much for calling today. If there’s anything else we can do for you, please don’t hesitate to call us again.” This phrase, as you can tell, also encourages repeat business – a key to any company’s success.
It only makes sense to close out with a pleasantry. Once you’ve ensured that all needs have been met and you’ve thanked your caller, don’t forget to send him/her off with a great feeling about your brand. “It was a pleasure speaking with you today, enjoy the rest of your day” is a great way to finally bring the call to a close.
Wait, you mean there’s another step? Just how many steps does it take to get off the phone? Believe it or not, this one is of extreme importance. Allow your customer to disconnect the line first. In the off chance that he/she has something more to say, you don’t want to run the risk of hanging up on him/her mid-sentence. While completely unintentional, it can come off as rude or disrespectful.
Naturally, it helps to follow these and other excellent customer service steps in order to please each and every person who contacts your business. However, it greatly helps to utilize a top-of-the-line cloud-hosted phone service like the one offered by MeloTel. For information about our VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"