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July 29, 2020

4 Reasons Why Being Available To Your Customers Is So Important

“I need you to be there for me.” These words represent the feelings of consumers for the businesses they support. Customer satisfaction entails so much more than providing high-quality products and services. It requires dependability. Can your customers rely on you? Something as simple as not picking up your phone is enough to make many customers feel they can’t trust you.

If you’re not available when consumers need you, it can be bad for your business. No one expects you to be available all around the clock. However, the easier it is for people to reach you, the more likely you will be to enjoy long-term loyalty from your customers.

There are many reasons being available to your customers is so important. Here are four:

1. It grows brand loyalty.

As we just mentioned, garnering loyalty is a major benefit to being available when your customers need you. Never forget that you have many competitors out there. On many occasions, a consumer’s decision to choose you over a competitor is because he/she was able to easily reach you. The simple act of picking up your phone when it rings is great for business. This is especially true when you can come through for your customers at a moment’s notice.

2. It helps get people out of binds.

Accidents happen. Emergencies emerge. When your customers are in dire need of your assistance, there is no more valuable offering than your availability. Let’s say a customer requires your services on a Sunday night. This is a time when your business is likely closed. Opening up to resolve an urgent issue will go a long way in securing huge fans of your brand for the long haul.

3. It provides you with valuable feedback.

How well do your products work? How satisfied are your customers after every interaction with your brand? These questions can be answered when you’re readily available to speak to your customers, making them more familiar with you. If you’re noticing a lull in the business you receive, speaking to your customers will help you to come up with new initiatives.

4. It enables you to outshine your competitors.

Most businesses don’t operate 24/7. As well, many don’t have access to their business phones when they’re not in the office. In 2020, this is inexcusable. As a business owner, it’s your job to let your customers and clients know they can reach you on your business line at any time during (and sometimes after) business hours. With the help of VoIP technology, this is possible whether you are in the office or not!

In our last blog, we highlighted the many benefits of using MeloTel’s cloud-hosted Commercial Phone Services. One benefit we didn’t highlight was Single Number Reach. With this feature, you’ll be able to receive calls to any device of your choice whether it’s a VoIP phone, softphone or smartphone.

Single Number Reach ensures that you are available to your customers no matter where you are. You’ll never miss an important phone call ever again! For more information, please don’t hesitate to call us at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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