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May 17, 2017

4 Reasons Why Employees Want You To Give Them Feedback

Some employers are afraid to “rock the boat”. They figure that leaving their employees alone to do their jobs is the best way to foster a productive and stress-free working environment. Interestingly, the opposite is true. The most talented workers enjoy positive interactions with their managers and bosses. They like knowing that their work is valued and appreciate being given direction.

Of course, as a business owner and/or call centre manager, it’s of vital importance that you have a strong handle on how to give direction. Offering feedback to your employees, on a regular basis, is an integral part of what makes your business a success. Without positive reinforcements and assistance in areas where it is needed, your staff will be unmotivated. Believe it or not, your employees want you to give them feedback.

Here are four reasons why:

1. It will help to improve their performance.

It makes sense to start with the obvious, doesn’t it? When you provide feedback to your team, you help them to correct mistakes and avoid making ones in the future. Helpful hints will offer them greater paths to producing higher sales numbers and strengthening their customer relationships. A lack of feedback will keep them on a performance plateau with little to no room for growth.

2. It will help them to develop better relationships at work.

Not everyone is a chatterbox. Many introverted individuals feel shy or nervous to speak with their co-workers. Having anyone in your office who feels like he/she doesn’t belong is a benefit to no one. Engaging in conversations with your staff members will help you get better feels for their personalities. Not only should you be encouraged to keep dialogue going, but you should advocate employee interaction. A team that’s unified simply produces better results.

3. It will help them to feel like valuable assets.

It’s important for your workers to know that their contributions are of consequence. Your feedback will help your staff members to feel confident that what they do matters. Pats on the back for jobs well done are equally as important as constructive criticism. Together, your feedback will better your employees’ performances, as it will make them feel like important parts of your business.

4. It will encourage them to provide feedback.

That’s right! Your employees aren’t the only ones who deserve to hear about how they’re doing. You can gain very valuable information from the people who work for you about how your business is doing. This is especially true for owners and managers of call centres. Their phone agents are on the front lines dealing directly with their customers.

Who better to listen to when it comes to implementing ideas for greater success? Phone agents get feedback straight from the horses’ mouths – customers. Feedback sessions that allow employees to relay ideas to their bosses, based on their experiences speaking with customers on the phone, can do wonders for a company looking to boost productivity and strengthen overall customer satisfaction.

At MeloTel, we proudly offer, what we believe to be the ultimate feedback tool for call centre managers! The innovative Monitor/Whisper Control Panel allows you to listen to calls live and as they happen. It also enables you to whisper feedback to your reps without the other parties on the lines hearing it. That way, you can help your staff members to resolve issues, answer questions and address concerns at the first points of contact.

The Monitor/Whisper Control Panel has a great reputation for boosting productivity and improving customer satisfaction at call centres all over North America! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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