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February 3, 2016

4 Reasons To Make It Easy For Customers To Contact You

Modern technology has made it a bit difficult for people to be patient these days. After all, we’re now able to access information and media within seconds. The internet has made it so that libraries are practically unnecessary. This isn’t to say that they should do away with libraries. We’re quite glad they still exist! However, when people want to learn more about a particular topic, they generally surf the web.

Yes, this is the tech-savvy world that we live in. And, as a business owner, it’s vital that you consider the ways in which today’s technological advances can help your business. It’s important not to be left behind. You have to make it just as easy for your customers to get what they’re looking for. So what type of technology exists for you to do that? At MeloTel, we call it Single Number Reach!

This innovative service enables you to forward your local business number to up to five different devices so that they all ring simultaneously. What this does is ensure that you never miss another important phone call. Members of your client base will quickly get the idea that, if they need your help, you can be depended on. This is extremely important in a modern marketplace where people can usually find what they’re looking for in a snap. With Single Number Reach, you ensure your customers that they don’t need to go elsewhere!

Here are four reasons to make it easy for customers to contact you:

1. You’ll avoid customer frustration. Customers know that they have options. Sometimes, the only factor that determines whether or not a person will work with you over your competitor is whether or not you answer the phone when he/she calls. Being accessible is a huge part of customer satisfaction. People like knowing that they can rely on the companies they do business with, no matter how great their products or services may be.

2. You’ll grow your reputation as a dependable brand. As mentioned, customers need to take comfort in the fact that they can depend on the businesses they’re paying. To most people, a surefire sign of poor customer service is when a phone call goes unanswered. Again, in today’s quick-to-get-what-you-want world, it’s important to show your customers that you can be depended on when they need you. This will help grow your brand’s reputation.

3. You’ll stand out from the competition. People are generally proud of themselves when they’ve located a business they can depend on. They feel like they’ve “discovered” something in a world where seemingly so few businesses are reliable. Being accessible will truly help you to stand out from the competition – especially larger corporations that are known for having high call volumes and keeping their callers on hold for long durations.

4. You’ll garner more referrals. Speaking of those proud customers, they will be a lot more likely to refer your business to others when they know you can be easily reached. Your business will be the subject of conversation among friends who are interested in the products and services that companies like yours provides. “I can always reach them when I need them, they’re very easy to work with.” Make that sentence one that refers to your brand in those conversations!

For more information about Single Number Reach, please don’t hesitate to contact MeloTel at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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