When it comes to giving your customers the scoop on what is happening with your business, it’s best you keep things on a “need to know” basis. And, the truth is, they need to know everything! Remember, we are living in a time when social media are all the rage. Through Facebook and Twitter, people attain so many tidbits of information so quickly, these days, there really isn’t a reason anymore to keep people in the dark.
And why would you want to? The more your customers know about you, the more they will be endeared towards supporting your brand. At MeloTel, we pride ourselves on being a “people’s company”. We regularly keep our customers in the loop through such avenues as our weekly newsletter. We also ensure that our website and social media accounts are regularly updated with new blogs. Basically, we like keeping our customers in the know!
Here are four reasons that you should be doing the same:
1. Information is expected to be readily available. As we mentioned, we are living in the era of Facebook and Twitter, not to mention numerous other social networking platforms. If people are curious about a topic, they can easily learn more about it in their social media feeds. Don’t get left out in the dark by being the type of business that is resistant to sharing important information about itself. It’ll only make customers feel left out.
2. You can nip problems in the bud. If something is amiss, it’s best to be upfront about it. People appreciate honesty. For example, if you have promised to have an item shipped by a particular date, but an issue arises with the delivery, reach out to your customer to let him/her know about the delay. It’s much better to be informative about a mishap than to have someone get his/her hopes up only to be disappointed. That way, you won’t lose trust.
3. It’s a great form of advertising. Let’s be honest. Your customers aren’t likely to take the lead role on the whole “keeping in touch” thing. As a business owner, it should be among your top priorities to reach out to your customers to let them know that you’re thinking about them. That way, they will be a lot more likely to think about you when it comes time for them to find needs for your products and services.
4. It shows that excellent customer service is a top priority. Keeping customers in the know is simply good for business. It offers you the opportunity to answer questions before they’re even asked. Informing customers about things like extended business hours, special events, discounts and other promotions makes it so that people don’t have to wonder if you’re business is still functioning.
With all of that said, we’d like to keep MeloTel’s customers in the know by informing them that our company Founder & CEO, John Meloche is currently on a personal leave of absence in order to attend to some family matters. Starting today, John will be unavailable until March 14th. Please rest assure, however, that the MeloTel team is both qualified and happy to respond to any all of our customer requests.
In the event that you have an urgent request, please don’t hesitate to contact our Assistant Manager, Michael Paz by calling 1-888-MELOTEL. You may also use the “Live Chat Support” feature on our website. If necessary, he will be able to contact John directly, on your behalf. At MeloTel, we strive to provide top-of-the-line hosted services in addition to unbeatable customer service. We look forward to continuing to do so by always keeping you in the know!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
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“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"