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December 4, 2013

4 Phone Practices That Boost Holiday Business

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headset womanYes, we live in an online-crazed world. And with technologies continuing to improve at such a rapid pace, it only makes sense that the worldwide web would take off as a go-to location to promote businesses. This, of course, was evidenced by Cyber Monday – an annual event that has quickly become one of the biggest shopping days of the year. How did you take advantage of this past Cyber Monday?

Did you get in on the savings by making your purchases online? Or did you do one better by having your customers make their purchases from your website? At MeloTel, we’ll always encourage you to have a strong online presence. After all, we do have a fantastic Web Design Services team that can create your perfect company website. However, there are other ways to boost your brand.

As you may know, VoIP Telephone Services represent our company’s first foray into the telecom world. And we’re still very much of the mind that the good old telephone is a perfect marketing tool. There’s no reason to not use your telephone to boost your sales this holiday season. You may be all caught up in the ways in which the internet seems to be taking over. But let’s review some ways your phone can come in handy.

Put In A Christmas Call. There’s nothing quite like letting someone hear your live voice to prove that you care. Emails and text messages may come off as impersonal during the holiday season. You wouldn’t communicate with your closest friends that way when wishing them “Merry Christmases” would you? Call up your favourite clients and spend a few minutes letting them know how much they matter to you.

Holiday Hold Music. When your customers call you up, you may want to give them a little something different to listen to than the same old, same old hold music. As a suggestion, Uncle John’s Holiday Hits 2013 may make the perfect holiday hold music for your company. Better yet, you may want to call us up so that we can get our Voice Talent Production team to come up with a jingle specifically for your brand!

Address Callers By Name. It may seem like a “nothing” type of tip, but you may be surprised to know how much it means to people to be called by their names instead of “sir” or “madam”. Your caller ID should be able to give you a hint as to who is calling. MeloTel’s DaFeeder Preview Dialer also allows your staff to receive pertinent information about the clients they call before dialing. Use it wisely.

Holiday-Themed Greetings. Perhaps, you can exchange your traditional “hello” with a “Happy Holidays” when you pick up your phone. Sometimes, that first impression you make can mean the difference between you getting someone’s business or not. The holiday season can bring out the best – and sometimes the worst – in people. Spread the holiday cheer when on the phone and see if it doesn’t boost your company’s reputation.

We practice what we preach. As much as we can describe our services in our blogs, the best way to have us provide you with greater details is on the phone. For more information on any of the services mentioned in today’s blog, please give us a call at 1-888-MELOTEL. We don’t just stand behind the tips we provide but we stand firmly behind the products and services that we offer as well.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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