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in Canada
January 16, 2014

4 Keys To Classy Customer Communication

Depositphotos_35816537_xsNo matter what type of relationship you’re in, one fact will always remain constant. Communication is key. Without out maintaining strong, open lines of communication, a relationship can easily crumble. As a business owner, there should be no doubt in your mind that the most important relationships you can have are the ones that exist between you and your customers.

Without them, you’d have no business to run. Think about how poor an impression you’d get about a company if you called it up, left a message and never had it returned. Or worse, you call up a business and receive bad customer service. These subpar representations of how to properly communicate would likely end your relationship with that business before it even started.

So how can you ensure that you’re keeping the lines of communication constantly open with your clients? How can you make sure that you are maintaining strong relationships and making good impressions with each and every interaction you have with your customers? One way to guarantee yourself all of that is to have a multi-functional telephone system that provides you with everything you need.

Number Portability. When businesses move locations, their phone numbers generally have to change. This can make keeping in touch with your customers very difficult to do. Getting a system that allows you to move your service without having to change your existing number is the way things need to be done nowadays. Even if you move into an area where your old area code is not available, keeping the same number is imperative.

Toll Free Numbers. If you are doing business internationally, it pays to have a toll free number. You’re practically guaranteeing yourself a major loss of business if you don’t have one. With a toll free number starting with such digits as 800, 855, 866, 877 or 888, you can ensure that your client base can exist pretty much anywhere in North America. Don’t lose out on business because you can only be called locally.

Email Features. Times have changed. People don’t just communicate using the phone anymore. And, in fact, there are likely many times when you will be unable to come to the phone. That doesn’t mean that you should miss out on important messages. An operating system that can save voicemails in your email inbox is a great way to ensure that you’re reminded of who to keep in contact with.

Automated Attendants. Sure, you have voice mail. But do you really want it to be inundated with a variety of messages covering a range of topics and levels of importance? An auto-attendant that prompts callers to follow a particular menu will help for calls to be appropriately directed to the right departments depending on their nature. Giving your customers options allows for you to better address their needs in a quick manner.

As you can imagine, MeloTel provides all of its clients with all of the above mentioned services. Our Telephone Features and Commercial Telephone packages provide our clients with the absolute ideal ways to ensure that they are constantly keeping in touch. Our VoIP services are second to none. Learn more about them and get set up quickly and easily by calling us up at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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