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July 22, 2013

4 Flaws That Make Customers Cry Foul

Depositphotos_26307355_sHere’s a wild concept. Think of all of the things that you hate as a customer and don’t do them to your customers. Sounds like a simple enough plan, right? But you may be surprised to find out how many big named businesses don’t incorporate such an easy idea in their best practices. The telecom industry, for whatever reason, seems to be filled with companies who displease.

At MeloTel, we work each and every day at being a “people’s company” by doing things that people truly appreciate. But perhaps, it’s what we don’t do that really pleases our customers. After all, many of our clients offer words of praise based on the fact that our company helps them to avoid problems bestowed upon them by their previous providers. So, with that we’d like to offer up a few tips in today’s blog.

If you truly want to please your customers, there are a number of things that you should simply avoid at all costs. But avoiding this list of things to avoid will only sink your brand deeper into the “can’t stand them” category. If you find that you’re experiencing any of the following problems with your provider, you may want to consider making the switch to MeloTel.

1. Keep Your Customers Waiting. People hate being put on hold, let alone for long wait times. “The last time I called (my previous provider), the voice prompt told me that the hold time would be fifteen minutes!” explained one of our newest clients, “I didn’t want to wait but felt that I had to as it was a pressing issue. I ended up waiting a total of 27 minutes. And I didn’t get my problem resolved. Needless to say now, it was my last call to that company.”

2. Hidden Charges. People hate having to pay for things that they didn’t ask for. Often, big named telecom companies are blamed for throwing additional charges on accounts that weren’t ordered by the client. “I’d see new charges like every other month,” complained another one of our new clients, “I think they figured it would get lost in their convoluted billing system. It just made me cancel my account.”

3. Overcharging. Many new Melotel clients have become MeloTel clients after learning about how much money they could save by making the switch. Not only does MeloTel offer five free phones with one of our special new offers, but our rates are the most affordable in our industry. Our clients enjoy incomparable customer service and great products at a fraction of their former costs.

4. Inaccurate Information. Want to really annoy your customers? Give them the wrong information. Then, when they call back to verify what they were told, be sure to provide them with information that is completely contrary to what the previous representatives told them. Various versions of this occurrence has been described to us by many a new client.

MeloTel is only too happy to take on new clients. If you don’t believe the words of our clients, then see for yourself with no risk of losing any money. Our Quality of Service Guarantee assures you that if you are not satisfied with MeloTel’s products and services, you may cancel within the first 30 days of opening an account. And you will get a full refund. At MeloTel, we avoid the flaws that make customers cry foul.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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