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August 22, 2017

4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time!

At MeloTel, we strive to provide unbeatable customer experiences so that we may enjoy the same type of loyalty from our customers. Naturally, your company should practice ways of going above and beyond for its clients as well.

Here are four easy ways to do so:

1. Implement changes based on customer feedback.

There are few things that please a customer more than knowing that what he/she has to say matters. When you receive feedback from a client, let him/her know that you value the words of advice. Strongly consider making changes based on the information you receive from your customers to show that their opinions all count. When the changes are made, thank the customer or customers who inspired you to do so.

2. Acknowledge them publicly.

Last week, the MeloTel Blog also featured a Client Spotlight entry that highlighted a few of our great clients. We actually quite enjoy shining the spotlight on the businesses we work with as we believe they are all deserving of high accolades. That said, it also helps to strengthen our relationships with them. You can do the same by referring your customers to other business owners you may work with or simply shouting them out on social media. It goes a long way.

3. Throw random freebies their way.

It’s hard to argue that everyone enjoys receiving something for free. When you throw a little extra something special the way of your customers, it won’t get soon forgotten. In many cases, your freebies don’t necessarily have to be physical items. It can even be your time. If you’ve come to the end of your shift, for example, and a customer enters your place of business for help, make the effort to ensure upon his/her satisfaction before heading home.

4. Be accessible when you’re not expected to be.

There have been numerous instances when members of the MeloTel team are unavailable to come into the office. However, they very often make themselves available to their customers regardless. With the assistance of our amazing cloud-hosted Commercial Phone Services, conducting business over the phone in remote locations is just as easy as conducting business over the phone in the office.

Especially when utilizing the fascinating Single Number Reach feature, a business owner can practically make himself/herself impossible NOT to reach. This means a great deal to customers. When you can be accessed outside of business hours, you can be assured of impressing each and every person who supports your brand.

For more information about MeloTel’s Commercial Phone Services and the Single Number Reach feature, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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