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May 10, 2016

4 Business-Boosting Benefits Of Using A Predictive Dialer

At one point in our history, all call centres incorporated lead sheets. These were physical pieces of paper that contained long lists of phone numbers on them. Call centre employees were required to manually dial each and every one of these numbers in order to contact prospective leads. Depending on what happened on each of those phone calls, they would jot down notes in whatever spaces were provided on those pieces of paper.

As you can imagine, those notes would become messy and crowded and over the course of time, fairly useless. This is because there was no real way to separate the leads that were worth calling back from the ones that were not interested or even the phone numbers that didn’t even exist anymore. It was a counterproductive process that has since been left in the annals of our memories. At least, for most of us, that is the case.

Are you still operating your call centre using lead sheets and manual dialing? If so, you’re severely missing out on the possibility of highly-increased productivity, a boost in sales and overall better customer satisfaction. With MeloTel’s DaFeeder Preview Dialer, your phone agents can use click-of-a-button dialing to call their prospects and leave concise, accurate notes on their accounts.

There are numerous business-boosting benefits of using a predictive dialer. Here are four:

1. You will better manage your leads. Without those growing stacks of paper on the desks of your phone agents, your team will be able to better manage all their leads. DaFeeder Preview Dialer makes it easy to filter through unqualified leads, “do not call” numbers, busy signals and individuals who are simply not interested in your offers. The system enables easy record keeping and note taking to create accurate customer histories.

2. You will waste a lot less time. You know the saying, “time is money”. When your reps are no longer calling leads that aren’t interested because they have been documented as such, they will spend a lot more time contacting potential prospects who have expressed interest in previous calls. With a predictive dialer, your phone agents can avoid constantly recalling disconnected lines, uninterested leads or automated answering services.

3. It increases productivity among your reps. With less time wasted comes more time spent wisely. DaFeeder Preview Dialer can precisely determine when to place certain calls so that your agents are engaging with live customers as often as possible. Your agents don’t even have to worry about listening to ringtones. The system either connects calls once they’re answered or enables reps to quickly move on to the next lead if there is no answer.

4. It boosts sales. This is the objective of every call centre, is it not? As mentioned, when you are able to better manage your leads, your team will waste less time calling ones that aren’t worth calling and spend more time making sales. A predictive dialer helps to organize your business in ways that pens and papers never could. If you’re looking to boost sales at your call centre, DaFeeder Preview Dialer is for you.

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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