Remember the days when you’d call someone up and get an answering machine that was actually…an answering machine? They came with cassette tapes to record the messages and everything. And, naturally, they had to be rewound so that the messages could play from beginning to end. In the year 2015, it wouldn’t be surprising from some young Canadian entrepreneurs to even recall such an era.
Obviously, we’ve come a long way in the world of voicemail since the days of tape recorded messages. For decades, voicemail has existed without the need for an actual answering machine. But, these days, voicemail systems have revolutionized the way in which we receive our messages. Not only do we not have to retrieve our messages using the actual phone number that was called in order for those messages to be left, but we don’t even have to use a phone!
Voicemail in your Email is one of the most unique and innovative features that are available as part of MeloTel’s Commercial Phone Services package. As the name implies, the service saves messages left in your voicemail system as WAV files in your email inbox. That means that no matter what device you use to retrieve your emails – desktop computer, laptop, tablet or smartphone – you’ll have easy access to your ever-important voicemails!
Here are four benefits of the Voicemail in your Email feature:
1. You can manage your time better. Clearly, you won’t always be able to answer every call as they come in – but Voicemail in your Email will help you to better manage the priority of your calls. Using your email to check off which messages have been returned and which ones you still need to get to works as an excellent filing system. You may forward certain messages to company representatives of your choice so that each matter is being handled by the right department.
2. You can prioritize important messages. As well, you can prioritize the messages that are most likely to lead to direct sales and return them from wherever you are located. Voicemail in your Email gives you the opportunity to create desktop folders that allow you to categorize your messages. This doesn’t just help you to determine which are the most important to return but it helps you to focus your energies on specific problem resolution based on call type.
3. It allows for on-the-go business handling. Naturally, you don’t have to use your office phone to retrieve your voicemails in this day and age. But, as mentioned, with the Voicemail in your Email feature, you don’t even have to use a telephone at all. This is great news for busy business owners you are regularly on-the-go. Listening to voicemail messages from various locations is as easy as checking email from any device of your choice.
4. It vastly improves customer service. Customers hate waiting. The quicker their problems are resolved, the more they enjoy working with a company. When you are unable to be on the phone, but you can still attend to voicemails, it helps you to address them more efficiently. Give your customers the satisfaction of knowing that when they leave messages, it won’t be a long time before they hear back from you.
As we pointed out, Voicemail in your Email is just one of many different incredible features that are available as part of MeloTel’s Commercial Phone Services. Customers are also given the option of taking advantage of Call Waiting, Caller ID, Conference Calling, Call Transfers, Incoming Call Routing and Custom Hold Music to name a few more. For more information, please don’t hesitate to call us at 1-888-MELOTEL!
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“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"