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August 31, 2015

4 Benefits Of Providing Unbeatable Customer Service

Welcome to the last day of August! And although we’re not all that excited about announcing the unofficial end of summer, for MeloTel clients, it means that there is one last chance to win $100.00 this month. As you should be aware, each and every month, we give out $100.00 to one lucky MeloTel client who took the time to fill out our Customer Satisfaction Survey. It only takes you a couple of minutes to complete.

As long as you’ve had a recent interaction with a member of our technical support staff, you are eligible to complete the survey. Since the beginning of the year, we have been making several MeloTel clients $100.00 richer on a monthly basis. It’s just another way of saying “thank you” to the amazing individuals who make up our customer base. Just as importantly, the filling out of these surveys has provided us with excellent insight into ways to better serve our customers.

Making unbeatable customer service a top priority in your company will help for it to grow for many years to come. And that’s because there are ample benefits to enjoy when you have a happy customer base. Consider the fact that it’s far easier to gain loyalty from your current customers than it is to advertise in an effort to gain new ones. A large group of happy customers arguably makes up the best advertising you can get!

Here are four benefits of providing unbeatable customer service:

1. There’s no publicity like good publicity. Don’t let the other popular idiom fool you. Not all publicity is good publicity. Obviously, the more people who are impressed by the service provided by your company, the more the good word is going to spread about it. When clients are happy, they are most likely to tell others about it. And with social media so popular these days, word travels fast!

2. Your bottom line only gets bigger. At the end of the day, every business owner is looking to increase profits. The happier your customers are, the more they will continue to support you, in addition to telling others to do the same. The more money your company makes, the more you’re able to invest into new products, services and employees. We all want our businesses to grow. Making customer service a top priority is the best way to make that happen.

3. It boosts employee morale and team spirit. People like working for successful companies. Who wouldn’t? When customers are happy, chances are your staff will be happy as well. After all, it’s a lot easier to service individuals who are pleased rather than peeved! A popular company helps for its employees to feel great senses of pride and motivation, only encouraging them to do the best jobs possible on a daily basis.

4. It grows confidence in your customer base. It can be argued that your company is only as successful as its most displeased customer says it is. Perhaps, you can’t please everybody. But it should be on your to-do list to take your least satisfied customer and make him or her a believer. This will demonstrate to your customer base that you are willing to go to lengths that your competitors will not.

At MeloTel, we insist on providing the best customer service possible. We know how important it is to our clients. And this is why we focus so carefully on what our clients tell us. We pay attention to the feedback given to us in each Customer Satisfaction Survey that is filled out. We encourage you to fill one out today! And, as always, feel free to give us a call at 1-888-MELOTEL or use “Live Sales Chat” to discuss any of the services we offer.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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