At MeloTel, customer satisfaction is top priority for us. It’s the reason why we’re so intent on having our customers fill out our Customer Satisfaction Survey every month. It’s not just that we want to make one lucky MeloTel client $100.00 richer every month (August’s winner will be announced shortly). We’re adamant about providing the best possible customer service in the telecom industry.
Actually, we’d love to say that we provide the best customer service in any industry! And we know there’s only one true way that we can do that. And that’s to listen to our customers. Who better to tell us what we’re doing right and what we’re doing wrong? The Customer Satisfaction Survey has done quite a lot to steer us in the direction of becoming the world’s greatest customer service providers.
That’s a lofty goal, we know. But we continue to implement changes based on customer feedback. For example, in our last blog, we communicated that MeloTel is now offering its own 411 concierge service. Between the hours of 9am and 5pm EST each business day of the week, MeloTel clients can now speak to a live operator in order to get information about just about anything! And it’s FREE until November 1st!
The advent of our new 411 service came as a result of noticing a need within our customer base. Over the course of 2015, we’ve received hundreds of attempts at 411 dialing. Clearly, it was important that we paid attention to this customer need. Meeting the demands of customers should be a top priority of all businesses. By listening to your customers and giving them what they want, you only stand to benefit.
Here are four benefits of giving customers what they want:
1. It makes your customers feel special. At the end of the day, customers wish to enjoy their experiences with the companies they do business with. If you provide similar products and services to other businesses, there must be something about your brand that stands out from the rest so that clients don’t choose your competition over you. Listening to your customers to learn exactly what makes them tick will make them feel special. In return, you’ll get their special attention.
2. It earns you widespread respect. People talk. And with social media being so popular, word spreads faster than ever. It’s not so easy to gain the respect of your customer base when they have so many other companies to compare yours too. This is why meeting their exact needs is so important. It sets you apart. You know the saying “you have to give respect to get respect”. Giving your customers what they want earns you respect that can last a lifetime.
3. It secures customer loyalty. Customers aren’t bound to leave you for their competition when they’re getting exactly what they ask for from you. Not only will people recommend your business to others but, naturally, they will continue to support your business as well. Customers like to know that their thoughts and views are being considered. Ignoring them will encourage them to ignore you. Honouring them will get you repaid with their loyalty.
4. It increases sales. At the end of the day, all business owners want to grow their businesses and earn more money. The way to sell additional products or provide additional services is to provide what your customers wanted in the first place. If they’re happy with the fact that you’ve addressed their initial needs, they will be more likely to try other products and services that you have to offer. That only helps your bottom line.
For more information about what MeloTel has to offer, give us a call at 1-888-MELOTEL or use the “Live Sales Chat” feature in the upper right hand corner of our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"