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July 22, 2016

3 Ways VoIP Allows You To Improve Your Brand Image

If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can help to build your brand. One of the most shining examples is the fact that VoIP telephony allows you to make your brand a global entity. By being able to conduct phone calls anywhere in the world just as easily as if you were in your home office, VoIP enables you to greatly expand your reach.

Using VoIP over traditional landlines also allows you to hire talent from far-off countries. By simply offering your foreign employees a simple calling extension, your customers can receive service from an individual in Japan – just by calling your local business phone number! If you’re looking to improve your brand image, VoIP technology can certainly help you do to so in a myriad of ways.

Here are three:

1. It allows you to be mobile. With fantastic features such as Single Number Reach, you don’t have to worry about being confined within the walls of your business office. You can make and take calls anywhere in the world, just as easy as you would at work. As you’re likely aware, Single Number Reach forwards your business number to up to five different devices of your choice so that they all ring simultaneously when it’s called.

Of course, this helps for your brand to be recognized as a reputable one. Accessibility plays a huge role in the reputation of a company. When your customers need you and feel confident that they can get you on the phone, it helps them to remain confident that your business is the one to go to for all of their needs within your industry. VoIP has helped many an entrepreneur keep in touch while traveling the world!

2. It allows you to vastly improve customer service. Adequate training is an integral part of the success of any customer service regimen. The better your phone reps are at handling customer queries, the more customers you’re bound to have. After all, word travels fast these days. And when people thoroughly enjoy their interactions with a company, they’re often quick to tell others about it via social media.

Incredible services such as Whisper/Monitor Control Panel give call centre managers excellent insight into the talent levels of their staff members. With this feature, they can listen in to calls live and as they happen. Gone are the days when you were forced to record calls first in order to listen to them. Whisper/Monitor Control Panel enables you to provide undetected immediate feedback while your agent is still on the call! This helps to make excellent customer service synonymous with your brand.

3. It allows you to expand globally. VoIP telephony can allow you to make international calls without the worry for expensive long distance charges. MeloTel’s Commercial Phone Services, in fact, offers unlimited calling to more than 22 countries. Furthermore, as we mentioned earlier, you can have workers set up for your company in various parts of the world and your customers wouldn’t even know it!

VoIP provides expansion capabilities that were once unheard of. At MeloTel, we’d love nothing more than to help you take advantage of it. And, making the switch from traditional landlines to VoIP is a lot easier than you may think. For more information about any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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