https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
November 29, 2018

3 Ways To Step Up Your Holiday Customer Service Game

Make no mistake about it. During the always-busy holiday shopping season, consumers put a lot of stock in their customer experiences. If your customer service style isn’t up to snuff, your business will suffer in the long run. People don’t quickly forget bad experiences. If you’d like to ensure the growing of your brand well into the new year, be sure to step up your holiday customer service game!

Here are three ways to do it:

1. Remember that quickness is key.

Busy, busy, busy – these three words best describe what the holiday shopping season is all about. What that means is that your customers are looking for expeditious customer service now more than ever. Do your best to keep hold times to a minimum. Return phone calls as promptly as possible. Whatever you do over the course of the next month, do not keep your customers waiting!

“Customers do not like it when their call is kept on hold or is transferred too many times,” explains Laduram Vishnoi on Acquire.io, “In order to save their time and your resources, you must enable your agents and executives to solve cases. For this, you have to provide them the authority and empower them so that they can come up with a quick solution—rather than a referral to a superior.”

2. Offer help when help can’t be offered.

How is this even possible? Utilize your company website by making it as informative as possible. Update your FAQ section, post helpful blogs and be sure to clearly display your holiday business hours. This will enable visitors of your site to find answers to questions they may have wanted to ask a live representative. You may also want to provide pertinent information in the outgoing messages you leave for callers outside of your regular business hours.

“If you’re switching to reduced support hours during the holidays, make sure it’s easy for your customers to find the answers they need on their own,” advises Peggy Emch on Olark.com. She goes on to suggest placing helpful links in your in-app notifications, offline chat messages and email signatures.

3. Stock up on staff.

It only makes sense. With more customer traffic comes the need for more customer care. That means you may need to book extra hours for the staff members you already have and/or even hire seasonal staff members to help out with the holiday rush. Don’t forget that your customers are looking for quick and accurate assistance during the holidays.

“The holiday season will duly get its fair share of aggrieved and confused shoppers, and the ‘all hands on deck’ approach will surely provide enough support to see you through the peak time,” says Vishnoi, “Just make sure you provide your makeshift support members with the content (data and information), authority (to make decisions), and few basic know-hows (answers to most common questions) so that they get geared up for the extravaganza.”

For a dose of MeloTel’s holiday customer service style, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment

Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back