https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
November 6, 2019

3 Ways To Step Up Your Customer Service During The Holidays

With seven weeks to go until Christmas, you can bet that today is a great time to begin injecting your customer service with some holiday cheer. As you can imagine, people are getting pretty excited about the forthcoming holiday season.

Here are three ways to step up your customer service during the holidays:

1. Provide holiday callers with the option to skip the queue.

Waiting is no fun. But, during the always-busy holiday shopping season, that’s what a lot of consumers are forced to do. They’re forced to wait in long line ups in stores to pay for their purchases and they’re also forced to wait on hold when calling companies for customer service. Why not give the glorious gift of ‘not having to wait’ this holiday season? Offer holiday callers the opportunities to receive call backs when your agents become free.

“During the holidays, time is of the essence,” writes Shauna Geraghty on TalkDesk.com, “Make sure your team takes this into consideration and configures your call center software so that it gives the gift of time to callers. Allow your callers to request a callback from the waiting queue or to be transferred straight to voicemail so they can make every holiday minute count.”

2. Deliver news about your holiday hours in your outgoing messages.

During what days will your business be closed this holiday season? Will you be extending your shopping hours? The answers to both of these questions should be found in your outgoing messages. Remember that many holiday shoppers have to do their shopping when they’re finished work. Stores that open later benefit from the fact that for many shoppers, “the later, the better” is the name of the game.

“The holidays usually mean crazy hours,” notes Ryan Alleman on Jive.com, “In the lead-up, many businesses extend their hours to accommodate shoppers. Others cut their hours short because so many people are headed out on vacation. Before any of these issue hits you, map out what level of service you want to offer and what hours you want to keep over the holidays.”

3. Use call forwarding when you’re on vacation.

“Part of setting up your schedule in your phone system is determining where you want to forward your existing extensions over the holiday break,” says Alleman, “You don’t want callers to sit waiting while one of your phones rings in an empty office. A hosted VoIP phone system makes this part a snap.”

One of the greatest aspects of MeloTel’s Commercial Phone Services is that it enables you to conduct business using your business telephone number from just about any place in the world where an internet connection is available. Especially with a feature like Single Number Reach, being away from the office doesn’t mean disappointing your most important clients.

The amazing service allows you to forward your number to up to five different devices that will all ring simultaneously when the numbers is called! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment
Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back