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The Most Reliable & Trusted
VOIP Service Provider
in Canada
September 30, 2016

3 Ways To Show Your Customers You Care

At MeloTel, we’re very appreciative of the fact that many of our services are being provided to business owners who have been recommended to our company. It truly means a lot to us to know that we’ve made customers so happy that they’ve been willing to share their positive experiences with others. Word-of-mouth promotion can’t be beat – there’s simply no doubt about it. And we’d like to take this opportunity to thank everyone who has promoted MeloTel to their friends!

Don’t think that we don’t practice what we preach, by the way. The MeloTel team is only too happy to spread the word about the amazing business owners that we work with all across North America. In fact, we consider it our job to help promote the businesses that represent our client base. After all, their success is our success. At least, that’s the way we see it. It’s just one of the many ways we show our customers that we care.

In what other ways can you show your customers you care? Here are three ideas:

1. Keep in touch during times when keeping in touch is difficult. As you’re likely aware, MeloTel’s Founder & CEO, John Meloche is just about to wrap up his month-long vacation with his wife, Kathryn and their two sons, Mark and Lukas. While John was away, he left MeloTel in the very capable hands of our Customer Service Supervisor, Michael Paz. However, John was never truly “away”.

All throughout his vacation, John insisted upon checking his emails at the end of each business day. Although he had an automatic reply all prepared for those who emailed him – it contained detailed information about his absence and who could be contacted while he was away – John ensured that he got in touch with clients who required his immediate assistance. To John, customer satisfaction is of paramount importance.

2. Offer genuine displays of appreciation. Earlier, we offered our thanks to the many MeloTel clients who have recommended our company’s services to their family members, friends and business associates. However, we always believe that a true show of appreciation goes a lot further than a mention in a blog post. At the very least, our team will make phone calls or send emails to clients to offer personal thanks.

In many cases, we’ve taken things a step further. Discounts, freebies and other perks quite often come to those who have decided to share their positive experiences with MeloTel. We recognize that no one has to promote our company. So when they do, we make sure to acknowledge those who’ve honoured us so greatly. As a smaller telecom brand, it means the world to us to have such support.

3. Honestly…just be human. It can be argued that what customers want most is high-quality products and services. And, at MeloTel, we believe that such features as our VoIP-based Commercial Phone Services and even our amazing Bloggers & Creative Writers For Hire have that covered. However, we’re of the mind that customer service trumps all other facets of the business relationship.

We approach each interaction with a customer as one that requires care and consideration. Yes, we’re running a business. But we’re all human. It’s those personal bonds that last lifetimes. Here’s hoping we can continue to build those bonds and grow our relationships so that both our business and yours can remain successful for life!

For more information about any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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