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November 16, 2016

3 Ways That VoIP Features Can Benefit Your Company

In our last blog, we revisited the topic of VoIP technology and explained how many of its features are able to improve your business. The blog highlighted how the fantastic features available with MeloTel’s VoIP-based Commercial Phone Services can help to make the lives of both yourself and your customers easier. Features such as Incoming Call Routing help for you to have greater accessibility. This always makes customers happy.

Features like Voicemail to your Email make sure that you don’t overlook your missed calls – something else that customers greatly appreciate. And features like Custom Hold Music also help to make the overall experience with calling your company so much more pleasurable for customers. But our last blog only scratched the surface of VoIP’s greatness. In today’s blog, we’ll continue to explore ways that VoIP features can benefit your company.

Here are three:

1. Caller ID – helps you to prioritize your responsibilities. Screening your calls is actually a pretty important part of your day. This is not to say that you should ever want to purposely avoid talking to a customer or colleague. It simply means that, in order to adequately complete your most important tasks each day, you need to place them in a priority sequence. By having Caller ID, you can screen your calls to determine whether or not they need to be answered right away.

Let’s be honest. You’re not always going to have the time to answer every call. To reiterate an earlier made point, this is why Voicemail to your Email comes in so handy. By combining the ability to listen to your voicemails while checking your email with your use of Caller ID, VoIP technology enables you to handle one thing at a time, knocking off your most important daily tasks first.

2. Auto attendant – helps you to direct calls to appropriate departments. No one likes having their time wasted. This is a point we’ve made before and it’s a point we’re likely to make again. Just ask any customer – including yourself! Do you like long hold times? Do you enjoy having to repeat yourself to more than one company representative? Of course not. Auto attendants ensure that customers are quickly transferred to the correct representatives of your company.

This feature has been heralded as a “hidden gem” of VoIP services. And that’s because it takes care of a lot of work for you. Voice prompts allow your callers to interact with a menu that gives them options for various extensions. Not only will it help customers to save time by getting in touch with the right people quickly, but it will also give your company that professional and impressive reputation it deserves.

3. Call Conference – helps you to conduct business meetings without travelling. This great feature is both a money-saver and a “kill two birds with one stone” tool. Firstly, it enables you to conduct business meetings over the phone with several parties who are all in remote locations. This helps you to avoid the travel costs that come with going to business meetings in far off places.

Secondly, it helps you to address a number of issues with a number of clients and colleagues in one fell swoop. Thanks to its ability to increase productivity, call conferencing is highly-regarded as a top VoIP feature. If you have any questions about this or any other feature that comes along with MeloTel’s  Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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