In our last blog, we revisited the topic of VoIP technology and explained how many of its features are able to improve your business. The blog highlighted how the fantastic features available with MeloTel’s VoIP-based Commercial Phone Services can help to make the lives of both yourself and your customers easier. Features such as Incoming Call Routing help for you to have greater accessibility. This always makes customers happy.
Features like Voicemail to your Email make sure that you don’t overlook your missed calls – something else that customers greatly appreciate. And features like Custom Hold Music also help to make the overall experience with calling your company so much more pleasurable for customers. But our last blog only scratched the surface of VoIP’s greatness. In today’s blog, we’ll continue to explore ways that VoIP features can benefit your company.
Here are three:
1. Caller ID – helps you to prioritize your responsibilities. Screening your calls is actually a pretty important part of your day. This is not to say that you should ever want to purposely avoid talking to a customer or colleague. It simply means that, in order to adequately complete your most important tasks each day, you need to place them in a priority sequence. By having Caller ID, you can screen your calls to determine whether or not they need to be answered right away.
Let’s be honest. You’re not always going to have the time to answer every call. To reiterate an earlier made point, this is why Voicemail to your Email comes in so handy. By combining the ability to listen to your voicemails while checking your email with your use of Caller ID, VoIP technology enables you to handle one thing at a time, knocking off your most important daily tasks first.
2. Auto attendant – helps you to direct calls to appropriate departments. No one likes having their time wasted. This is a point we’ve made before and it’s a point we’re likely to make again. Just ask any customer – including yourself! Do you like long hold times? Do you enjoy having to repeat yourself to more than one company representative? Of course not. Auto attendants ensure that customers are quickly transferred to the correct representatives of your company.
This feature has been heralded as a “hidden gem” of VoIP services. And that’s because it takes care of a lot of work for you. Voice prompts allow your callers to interact with a menu that gives them options for various extensions. Not only will it help customers to save time by getting in touch with the right people quickly, but it will also give your company that professional and impressive reputation it deserves.
3. Call Conference – helps you to conduct business meetings without travelling. This great feature is both a money-saver and a “kill two birds with one stone” tool. Firstly, it enables you to conduct business meetings over the phone with several parties who are all in remote locations. This helps you to avoid the travel costs that come with going to business meetings in far off places.
Secondly, it helps you to address a number of issues with a number of clients and colleagues in one fell swoop. Thanks to its ability to increase productivity, call conferencing is highly-regarded as a top VoIP feature. If you have any questions about this or any other feature that comes along with MeloTel’s Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
