Communication is everything. That counts for both your personal and professional life. It’s not the first time we’ve pointed it out and it’s not likely to be the last. At MeloTel, we take the concept of strong communication very seriously. It’s the reason why we offer Commercial Phone Services, Website Maintenance Services and Domain, Email & Web Hosting among many other services that promote good communication between companies and their customers.
Of course, making use of our fantastic services will certainly help you to become a more effective communicator. However, there are a number of customer service practices that you’ll need to implement in order to ensure that your communication skills are truly top-notch. In today’s blog, we’ll focus on some of the best ways to improve the way you communicate with your customers.
Here are three:
1. Don’t interrupt. Many business owners fall into the trap of assuming they know exactly what their customers are looking for. After working within an industry long enough, you tend to field the same questions over and over again. So it’s natural to have your responses prepared in advance of even getting asked any questions. Don’t make this mistake. Every customer is unique. Listen to what each has to say without interrupting so that you know you are delivering the correct responses.
2. Avoid negative questions. This isn’t always easy because there are particular ways in which we speak in our personal lives that aren’t disrespectful, but may seem so in the professional world. “You haven’t heard of VoIP before?” may sound like harmless banter between friends but could put a client off if he/she assumes that your question is a comment on his/her lack of knowledge about modern technology.
Using the same example, if a customer explains that he/she is unfamiliar with VoIP, try saying something along the lines of “That’s no problem, it’s a new concept to many people. Allow me to fill you in.” This response is effective in that it assures the customer that his/her lack of knowledge is nothing to be concerned about. You become a trusted source of information without any sarcastic or unintentionally demeaning verbiage.
3. Try using analogies to explain technology. Analogies are great ways to explain new concepts. When we first began introducing our VoIP-based telephone services to our customer base, we received a lot of questions about how we were able to save business owners money on long distance charges. We used the analogy of email. Considering that both our email and phone services require the internet, we were able to make better sense of how we charge for our telephone services.
“As you know, you can send an email anywhere in the world and it won’t cost you anything more than the standard cost for your monthly internet services. There’s no such thing as a long distance charge for an email. Whether you send a message to your next door neighbour or a friend in Australia, it’s the exact same thing. When you use our VoIP-based telephone services, you receive unlimited calling to over 22 countries. You’re using the internet, not a traditional phone line.”
For more information about all of MeloTel’s services that can help you to improve the way you communicate with your customers, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
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“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"