In 2018, your customers are going to expect a lot more from you. Consider this: We now live in a world where people can order items online without even having to lift a finger. New technology, like Amazon’s Alexa, can provide users with an abundance of services simply by following voice commands.
What we’re basically saying here is that it is incumbent upon your business to find ways to make things easy for its customers. And, by easy we mean really easy! Sure, you may not yet be willing to unveil a voice activated mechanism that will help your customers order products online. However, you can still work to make your customer service practices unbeatable.
Here are three ways to do that:
Seriously…this shouldn’t have to be listed as a tip. But, far too many customer service representatives are lacking in this very important trait. Showing empathy demonstrates the human side of your brand. And considering that you have humans working for you, it shouldn’t be too difficult to get them to relate to the humans who contact your business for help.
Being empathetic is a more than simply spouting “I’m sorry to hear that”. Put yourself in your customers’ shoes. “I completely understand your frustration, I’d be upset about it myself” is a better example of the way to go. Especially when a customer has experienced a difficult personal trauma – completely unrelated to your business – it’s important to express a genuine sense of concern. It will go a long way in building your company’s reputation.
As we alluded to earlier, we live in the era of the quick, the easy and the now. The more prompt you are with your ability to deliver to your customers, the better. Offer time guarantees that you know you can adhere to. For example, when customers call businesses and hear voice greetings that promise to return calls “within 24 hours”, what do you think is the expectation?
Moreover, what do you think is the feeling had by callers when their calls are not returned within those 24 hours? In 2018, immediate customer service should be the norm. Right next to “immediate” should be “as soon as possible”. And while that may already be a part of your customer service regimen, it’s wise to come up with additional ways for your customers to receive service from you. See MeloTel’s Live Chat feature on our website as an example.
Blogs are often used as sources of 24/7 customer service. They’re able to answer questions outside of business hours when your staff members have all gone home. Well-written blogs are very valuable sources of information. We humbly encourage you to check out the MeloTel blog for numerous examples.
We make it a point to inform our readers about the many facets of our industry and the necessities to be successful within it. Of course, many of our blogs highlight the various services that we offer. And by describing their benefits to business owners, our blogs help to enlighten individuals who may have been curious about them.
Allow us to help you make your customer services practices unbeatable in 2018! Contact MeloTel and ask us about our Bloggers & Creative Writers For Hire today! Give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"