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April 20, 2018

3 Simple And Effective Ways To Keep In Touch With Your Customers

Communication is at the core of every strong relationship. This certainly isn’t the first time we’ve said that and it’s not likely to be the last. As a company that thrives on the concept of communication, MeloTel is big on developing and growing the relationships we have with our customers all over North America. And we know that offering top-notch telecom services is only the beginning.

A strong relationship requires nurturing. It’s a back and forth. As a business owner, you should never rest on your laurels and just assume that your customers will remain loyal. It’s important for you to reach out to them. Never let them think that you don’t appreciate their business. Do what you can to keep the lines of communication open at all times.

There are some simple and effective ways to keep in touch with your customers. Here are just three:

1. Send out weekly newsletters.

This is a practice that MeloTel has been employing for years. We believe that it’s important to let our current customers in on the scoop before anyone else. New products, special offers and helpful business tips are all parts of the newsletters we send out on a weekly basis. And as we’ve been blogging about recently, we even run contests that offer our readers the opportunity to win cash prizes! It’s just one of our ways of letting our customers know we appreciate them.

According to Karen Asprey on, newsletters are effective ways of adding value to your customer relationships. “Send email newsletters to your customers keeping them up to speed on the products or services they are using, new offers available, and other items of interest or value,” she advises, “Try to keep the emails focused on how you can help them, rather than centered around your business.”

2. Comment on their social media posts.

It’s no secret that Facebook, Twitter and LinkedIn are all the rage. All of them are used regularly by millions worldwide. Naturally, your customers make up some of those millions. Social media provide easy opportunities for you to not just keep in touch with your customers but show that you’re paying attention to their needs and concerns. You can even utilize comment sections in a customer service capacity.

On, Jeff Haden notes that interacting with customers on social media is a great way to show your support and appreciation. “Lots of people write blog posts and articles,” he writes, “Few receive any comments on their posts (which can be pretty disheartening). Subscribe to your customer blogs, use alerts to find articles they write for other sites (or articles they’re quoted in), and leave thoughtful comments. Your customers will greatly appreciate the support.”

3. Forward your business number when out of the office.

Don’t be one of those business owners who is hard to get in touch with. If you’re regularly working outside of your office, it’s still no excuse to be hard to find on the phone. With Single Number Reach, you can forward your business phone number to up to five different devices at once, making it virtually impossible to ever miss another important phone call!

For information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! And be sure to ask us about our Bloggers & Creative Writers For Hire who can write your newsletters for you!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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