All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business does just that. However, providing excellent customer service requires a lot more than just “being nice”. This is especially true when you provide customer service over the phone.
Remember that you can’t depend on body language that includes facial expressions and hand gestures when you’re on the phone. Your tone and inflections count for so much more when the customers you’re servicing can’t see you. The best customer service providers are ones that possess particular character traits. Want to know what they are?
Here are three signs you are a top-notch customer service provider:
We mentioned that “being nice” isn’t the be-all end-all of customer service. However, it’s important to clarify that a positive attitude certainly goes a long way. This is especially important when you encounter an irate customer. Your pleasant nature will work wonders in helping to turn an angry individual into a very impressed long-term supporter of your brand.
As Mary Shulzhenko points out on ProvideSupport.com, “genuinely positive-minded people generally tend to look on the bright side of things.” She notes that, when it comes to customer service, people with positive attitudes are more friendly and engaged with their customers, put extra efforts into wowing their clients and get along with their team members.
Is your customer in a rush? If so, you’re the type of phone agent to work a little quicker in order to accommodate your caller’s busy schedule. Is your customer nervous about providing you with personal information? You’re not the type to get agitated. Instead, you calmly and clearly explain that your caller’s information is required, but is safe and secure with your company.
It’s all about having good phone manners. According to Joy Hicks of VeryWellHealth.com, that’s a simple task. “To have good phone manners simply means being professional and treating others the way you want to be treated if you were the caller,” she writes.
You’re a people person. You simply enjoy interacting with others. Being cooped up alone in an office all day is just not for you. Instead, you’d much rather have conversations, pick people’s brains and give them something to smile about. According to Shulzhenko, a passion for helping others is one of the top traits of a job candidate that employers look for.
“When you go into a pet store, you naturally expect the people working there to love animals,” she notes, “Just in the same way, frontline agents dealing with customers should be passionate about customer service and helping people. Without passion, the experience is emotionless, for both employees and customers.”
At MeloTel, we pride ourselves on providing top-notch customer service. And we’d like to invite you to experience it for yourself! For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about our cloud-hosted Commercial Phone Services!