At MeloTel, we like to pride ourselves on being the in the customer satisfaction business. Because no matter what products you sell or services you provide, your business should strive to make customers happy. At least, that’s what we believe. And we know that our customers feel the same way. With Canadian business owners making up our client base, we know how important it is to meet their needs and even exceed their expectations.
We know this because it is the same attitude that they have when dealing with their clients. You might say that a business owner makes the best kind of customer! It has helped MeloTel to not just develop a customer service regime that has worked wonders for our brand’s reputation, but it has helped us to learn from the best entrepreneurs that Canada has to offer. With that said, it’s always good to provide reminders of how to guarantee that you have satisfied customers. Here are three.
1. Keep them informed. When you are an expert in your field, it’s important to give your customers the comfort in knowing that they are in good hands. Keep your clients abreast of all of the new goings-on in your industry and let them know how you can ensure that you are keeping them on the cutting edge. Be available to answer questions and don’t be afraid to accept feedback about how you’re doing.
Feedback, after all, is arguably the best possible way to learn how to provide top-notch customer service. Who better to learn from than the very customers that you serve? As well, keeping your clients informed ensures that there is less potential for disappointment. The last thing you want is for a customer to enter your store looking for a product only to find that it is sold out. Use an email newsletter to continually keep your clients in-the-know.
2. Offer exclusives. Speaking of being in-the-know, customers enjoy feeling like they are part of an exclusive club. Your email newsletter, for example, should provide information that is specific to those who have subscribed to your list. Discounts, special deals, sales events and the like can be taken advantage of by those who are considered “special” to your business. Work to make sure that you have customers who are encouraged to remain loyal.
One way to do this is to offer a rewards program of some kind. The more a person visits your store, the more that person should benefit from their visits. Perhaps, implementing a point system of some kind would do the trick. You may even want to begin a referral program that provides bonuses to those who recommend your brand to others. Offering a significant savings on future purchases is one way to not just satisfy customers, but increase your customer base.
3. Run contests. People love getting things for free. This is likely to be a part of the human condition for all time. And why wouldn’t it? It’ fun to “win”. Give your customers the opportunities to enter draws in order to win a prize. It will generate more excitement about your brand and encourage people to visit both your store and website more often. The key, however, is to have the contest benefit your business in a larger way.
At MeloTel, we are now offering our customers the opportunity to win $100.00 a month simply by filling out our new Customer Satisfaction Survey! By filling out the survey based on your last interaction with one of our technical support staff, you will automatically be entered into the monthly draw for the cash. It’s another one of our ways to thank our clients while striving to be better in the field of making our customers happy.
If you have any questions, please don’t hesitate to call us at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"