In our last blog, we implored you to make the switch to VoIP. If you’re a small or medium-sized business owner in North America, it would certainly benefit you to take advantage of this revolutionary technology. As our last blog explained, there are numerous calling features that make VoIP unbeatable in the world of telecommunications. And as another reminder, VoIP allows you to take your business on the road with you.
Still not convinced that VoIP is the way to go? Here are three more things to consider:
VoIP uses the internet to connect with the rest of the world. So, in case we weren’t clear about it in our last blog, by ditching landlines and opting for the internet as your source to make and take telephone calls, you practically avoid long distances charges for the rest of your life! The savings, as you can imagine, are very significant.
“In today’s economy, the successful businesses are the ones that can be lean and efficient,” states Jim Murphy of SmallBizDaily.com, “VoIP provides a clear digital signal and cost savings opportunities that were unheard of 10-12 years ago. Whether it’s inbound toll-free or long distance, telephony costs continue to drop. And with a hosted VoIP model, a large investment in PBX hardware that will be obsolete in a few years is no longer required.”
Call recordings are essential in call centre environments. They enable managers and supervisors to provide effective feedback based on the performances of their phone agents. Call centre businesses often herald the call recording as a great teaching tool since agents are able to listen to themselves after completing their calls. Doing so provides them with great insight on how to improve their customer service skills.
The MeloTel team certainly enjoys this facet of VoIP. Each of our calls are recorded and saved as mp3 files which can easily be accessed in order to provide us with clarity about whatever was discussed. This has been particularly useful when interviewing clients for our Client Spotlight blogs as it makes transcribing conversations so much easier. By the way, if you’d like to have a blog written about your business, please feel free to fill out our Client Spotlight Request Form!
For companies that still use traditional landlines and older telephone models, interruptions, dropped calls, static and other issues are the norm. As a result, they often have to call their telephone companies for maintenance services. With VoIP, maintenance is a breeze. As Murphy puts it, companies that use VoIP “say goodbye to the phone guy”.
“We have all experienced the cost and inconvenience of having to call the ‘phone guy’ who maintains the company phone system,” he writes, “Every time you add an employee, move an extension or want to change the prompts, here comes the guy with the tool belt. With hosted VoIP, business owners can take back control of their phones. You can easily make changes with just a few clicks through a web portal.”
Make the switch to VoIP today! For information about MeloTel’s Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"