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May 22, 2019

3 Reasons To Make The Switch To A VoIP Phone Service

Are you still using a landline? Are you still paying for long distance charges? Are you still incurring large phone bills each month? If you answered “yes” to the first question, then you undoubtedly answered “yes” to the following two. Old school landline telephones were fine when there was no other technology to replace it. But, as we mentioned in our last blog, the internet has become the world’s number one method of communication.

Isn’t it time you made the switch to a VoIP phone service? Here are three reasons to consider it:

1. VoIP enables you to have a worldwide office space.

Traditional telephone lines restrict you to working within the confines of the four walls that make up your place of business. With VoIP, you have the ability to travel anywhere in the world and still have access to your company’s phone line. As long as you have access to the internet and a phone receiver, you can make and take calls at any location no differently than you would if you were in your office.

“Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations,” notes Paul Chaney of, “With a cloud-based system, small business employees have access to features that allow them to log in from anywhere so that they can be reached while on the go, giving customer-facing and revenue-producing employees greater control over their productivity.”

2. Cloud-hosted phone systems are reliable when disaster strikes.

Traditional phone systems haven’t upgraded much in many years. As a result, phone service interruptions are quite commonplace. In the event of a severe storm, for example, phone lines can go down. Cloud-hosted systems, on the other hand, are internet-based. And the internet is a 24/7 entity. As long as you have an internet service, you’ll have access to your phone lines.

“Your business phone system should never go down. Ever.” insists San Francisco’s Fastmetrics, “It needs to be up 24/7 to support your customers and to receive inbound sales, leads or new business. A cloud phone system protects against loss of business voice in case of disasters. Utilizing the cloud ensures a reliable and resilient phone service, always.”

3. VoIP helps you to improve customer service.

It case it wasn’t already apparent, making use of cloud-hosted telephony ensures that you can meet your customers needs all around the clock. Chaney lists a number of great examples of how using a VoIP-based phone system can vastly improve the ways in which you communicate with your customers – even after business hours.

“With the Virtual Receptionist (VR) or Auto Attendant feature, businesses can easily direct calls to various departments and even create greetings unique to a given department,” he explains, “For example, a business could set up a holiday greeting in advance (via the administrative portal) and pre-set it to revert to the non-holiday greeting on a specified date. It could also add an on-hold message about special promotions or commonly asked questions.”

For information about MeloTel’s VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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