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January 9, 2019

3 New Year’s Resolutions That Will Better Your Business

As you’re already aware, the MeloTel team has started 2019 off on quite the high! We’re revelling in the fact that MeloTel is now a 10-year old business. As we’ve pointed out in our last couple of blog entries, it’s a major milestone that we’re only too happy to celebrate for likely the entire calendar year of 2019.

We have big plans for this year. But what New Year’s Resolutions are you implementing to better your business? Try out these three ideas:

1. Become more active on social media.

This is something you’ve likely been advised dozens of times. And, in 2019, you can expect to be offered this advice on several more occasions. Simply put, social media are where it’s at! Your business accounts need to be active with links to your blogs, pictures of your products and videos of you and your team. Furthermore, you should be engaging with your friends and followers, answering questions and informing them of your company’s offers.

“My New Year’s resolution is to spend more time on our social media channels engaging with our customers and audience, with a specific focus on Instagram and YouTube, says Sevensmith CEO, Liat Tzoubari on BusinessNewsDaily.com, “I would love to connect more personally with our audience by sharing our story, learning from our audience, and hearing from them what they want to see more of and which products they want us to carry in the future.”

2. Implement changes based on employee feedback.

For most businesses, the employees are the ones who interact with customers the most – not the bosses. So why not take advice from those employees? They are the ones who are directly in touch with the people who support your business. They receive first-hand knowledge of what your customers like and dislike, need and don’t need. Consider their experience-based opinions and implement changes to vastly improve customer satisfaction.

“It’s easy to say that you listen, but you need to listen and also take action,” insists Shari Buck on Entrepreneur.com, “If employees voice concerns or share ideas, it’s very important that you demonstrate with concrete action that you are following up on their concerns.  Even small gestures like a message over Slack or a quick email follow-up can go a long way.” 

3. Get that website of yours updated!

If your most recent blog post is a month old, you’re bound to turn your website’s visitors off. Your online presence is vital to the success and growth of your brand in 2019. Be sure to make your website easy to navigate, mobile-friendly, regularly updated with interesting content and vividly eye-catching.

According to Alyssa Gregory on TheBalanceSMB.com, “if it’s been more than two years since your site has been updated, if you haven’t done anything to make your web presence mobile-friendly, if you still haven’t created an email marketing list, or if digital isn’t a component if your marketing plan, it’s time to add this resolution to your list.”

At MeloTel, we proudly offer Website Maintenance Services to ensure that your website is functioning and looking its best while taking the burden of making updates off of your hands. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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