With Halloween on the way, it brings to mind the fact that offering treats is something that business owners need to do year round. Of course, those treats don’t need to be of the sweet and sugary variety. We’re talking about how companies treat their customers.
In our last blog, we offered up three ways to treat (not trick) your customers. Here are three more:
At MeloTel, we pride ourselves on knowing each of our customers by name. More importantly, we know about each of the businesses our clients own and therefore, understand how to best serve each of their individual needs. Providing personalized service is an excellent way to secure long-term loyalty from your customers. However, on Due.com, Kayla Sloan warns business owners not to be too pushy when providing personal attention.
“Finding the right balance of personal attention without crossing the line into pushiness may seem tricky, but it’s really about letting them know you are there for them and their needs,” she writes, “Be visible and available so they know you are there to help them. Greet them by name and make them feel like they are your top priority. They will feel valued as a result and it may be exactly what brings them back to do repeat business with you.”
Nobody’s perfect. We all make mistakes. And customers know that. There are bound to be times when you may have provided some incorrect information or you shipped a product to the wrong location. Believe it or not, these incidents can provide great value to your company. It’s all in how you handle it. When you make excuses and hide behind mistruths, you can severely damage your brand’s reputation. When you fess up and work to fix your mistakes, you will be rewarded.
“There is nothing more frustrating for a customer than when you’re just looking for someone to admit they were wrong,” says Heather Johnson on ReturnCustomer.com, “If you make a mistake then it’s crucial that you correct the error and admit that you were wrong. This will leave the customer with a good feeling about his or her experience and won’t turn them away from doing business with you in the future.”
It’s hard to come up with a more respectful gesture than a change you make to your business based on the feedback given to you by a customer. Who better to accept advice from than the people who support your brand? Sloan encourages business owners to collect little bits of information about their customers so they can find out what they like and what they dislike.
“Doing this enables you to make changes to appeal to their tastes so you can not only increase your sales, but really cater to them and make them feel truly valued,” she informs, “You could also use the information to let them know when new products or services you know they will like become available. Always look for ways to improve what you have to offer in the spirit of wanting to help them.”
At MeloTel, we do our best to treat our customers right all year round. Experience it for yourself by calling us at 1-888-MELOTEL or using the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"