In our last blog, we revisited the ever-important topic of providing excellent customer service. We pointed out, however, that being a top-notch customer service provider means that you do a lot more for your customers than simply be nice to them. Do you consider yourself a top-notch customer service provider? If so, you won’t just show the signs we listed in our last blog, you’ll have the following as well!
Here are three more signs you are a top-notch customer service provider:
Just because you may “know everything” there is to know about your product or service, it doesn’t mean that you should be doing all the talking. When customers call your company, they are looking to be helped. And, in most cases, providing help means that you have answered their precise questions and addressed their exact concerns. You’re only able to do that when you’ve actively listened to what they’ve had to say.
“A technique called ‘active listening’ is a helpful tool to ensure that understanding is complete,” informs Joy Hicks on VeryWellHealth.com, “In this technique, the listener will rephrase the information they heard in their own words. If this information is correct, the exchange is complete, if not the sender of the information can correct any misunderstandings at this time.”
You’re not the type to complain about changes. After all, in today’s world, things are constantly changing! With the advent of new technologies come new policies. And, often, it’s your job to explain those policies to the people who call up your business. If you have a desire to learn and grow as an expert in your field, your ability to provide unbeatable customer service will be unmatched.
“As today’s consumers have become much more demanding than ever before, customer service agents need to be ready to quickly adapt to changing circumstances and client requests, handle multiple service interactions at the same time, switch channels, and the like,” says Mary Shulzhenko on ProvideSupport.com, “A readiness to play it by ear when necessary is crucial for providing efficient service without feeling overwhelmed.”
Your tone is friendly. You say “please” and “thank you”. You ask questions such as “How are you enjoying today’s weather?” or “Did you catch the ball game last night?” Such pleasantries showcase your human side. After all, you are a human, aren’t you? Top-notch customer service agents don’t act robotic. They make their callers feel that they are genuinely cared for.
“Telephone etiquette is not just what you say or what you do, it is also how you say it and how you do it,” insists Hicks. She goes on to advise phone agents to always thank their callers, never hang up first and to stay calm and polite even when people are being rude to you.
Experience MeloTel’s top-notch customer service for yourself! For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about our cloud-hosted Commercial Phone Services!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"