There’s not a business owner alive who doesn’t want to see his/her company gain the reputation of being “the best in the biz”. And most entrepreneurs know that securing such a title comes not by selling superior products and services, but by providing incomparable customer service. Excellent customer experiences mean everything to consumers. The better you make people feel, the more support your business will get! It’s really that simple.
How can you offer incomparable customer service? Here are three keys:
The true definition of offering incomparable customer service is being able to provide experiences that no other business can. So while you may be inspired by what some of your favourite companies are doing, your best bet isn’t to emulate their techniques. Instead, extract what you like about other customer service styles and find ways to better them. Giving customers a can-only-get-it-here type of feel is what will truly set your brand apart.
According to Elen Veenpere on GrooveHQ.com, making your customer service style all your own is important in defining your company culture. “Flat out copying support ideas and techniques from someone else will most likely not work for you,” she writes, “Culture—whether it comes to customer support or in general—is not something you can fake.”
There are few things people like more than the sounds of their own names. It sounds vain, doesn’t it? But, it’s true! When you use your customers’ names, it helps to develop greater rapport. There’s nothing like offering the personal touch to help set your company apart from its competitors. Always strive to provide feel-good moments simply by using your customers’ names – just like you’ve been friends for years!
“A personal touch is the best way to let your prospects know that they are a priority,” agrees Gaetano DiNardi on Nextiva.com, “When you talk to a customer, remember their name and use it throughout the conversation. To show that you’re listening, mention something they said earlier. Your regulars will appreciate this personalization and will likely rave about your company.”
Nobody’s perfect. And your customers know that. However, when imperfections are apparent and you don’t own up to them, your customers will not want to know you anymore! It certainly doesn’t hurt to say “sorry” and take ownership for your mistakes. Learning from them will make you a better businessperson. Show that you can remedy your errors and you’ll find customers giving you second chances.
“Mistakes happen,” affirms Veenpere, “They’ve always happened, and they always will happen—especially when it comes to customer support. Good customer service isn’t about completely eliminating mistakes—which is hardly possible—but about taking the opportunity created by a mistake and using it to actually improve the relationship with your customer.”
Contact MeloTel today to get a dose of our customer service style! Please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about our cloud-hosted Commercial Phone Services!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"