Communication is the key. It’s kind of become one of those cliché phrases that we get all too used to hearing when it comes to discussing what makes relationships work. It is likely to be among the first points made by a counsellor when a couple seeks therapy to better their relationship. But as cliché as it may sound, it doesn’t make the statement untrue. In fact, strong communication is arguably the most important aspect of any good relationship.
That is why being accessible to your customers is so important. Open lines of communication give clients the confidence that you can be depended on no matter what their issues may be and no matter what time of the day or week it is. This doesn’t mean that you need to be available 24 hours a day and seven days a week. That isn’t exactly humanly possible. However, here are three things you should be doing on a regular basis to communicate better and give your brand a good name.
1. Return all messages. It may sound like an obvious point, but sadly it gets lost on many a busy entrepreneur. This isn’t to say that there are business owners out there who purposely ignore their voice messages and emails. However, there are those who end up either forgetting or overlooking their messages due to the sheer volume of messages they receive each day. If this has happened to you, you’ll want to come up with a way to avoid angering your clients.
One method is to have your voicemails forwarded to your emails. That way, you’ll be able store your messages on devices such as your tablet or laptop to remind you to return them as soon as you can. With your voicemails sent to your email inbox as WAV files, you’ll have a more visual account of the various messages that you’ve received. You’ll also be able to better determine which ones you’ve returned and which ones you haven’t. Voice Mail in your Email is one of MeloTel’s finest Telephone Features.
2. Forward your calls. Perhaps, you run the kind of business where your clients would much prefer to speak to you during business hours than to have to leave messages. And then again, maybe you’re the type of business owner who is always on-the-go. How do you make yourself more accessible when you are rarely in your office? Forward your calls from your business number to the phone that you have on your person for the majority of the day.
Or better yet, employ a solution that will make being accessible to your clients a whole lot easier. The incredible Single Number Reach feature is a fascinating service that allows you to have up to five different devices ring simultaneously when one phone number is called. That way, if always being on-the-go is a reason that you miss many of your calls, you’ll assure yourself the ability to be accessible to your clients no matter where you are!
3. Share your message. Communicating with your clients isn’t just about answering their calls and returning their messages. It’s also about regularly communicating your brand’s message via the internet. The use of social media is huge these days. That goes without saying. But the ways in which you use social media will make all the difference in the world when it comes to the public’s perception of your business. What are your doing to share your company’s message?
Blogging is often heralded as a top way to keep people interested in your business. The more content you offer your website’s visitors, the more likely they are to continue visiting. Your blog gives your company a voice that is both relatable and likeable. That is, of course, if it is well-written, informative and entertaining. MeloTel’s Bloggers For Hire have added impeccable blogs to company websites all over Canada for years. And they work!
For more information on all of the above mentioned services, please don’t hesitate to contact MeloTel at 1-888-MELOTEL today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"