We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be upon us and the MeloTel team can’t wait! We’re suckers (see what we did there?) for Halloween and look forward to all of the upcoming festivities that will culminate with a night of trick or treating.
But when it comes to your business, it’s always important to treat – not trick – your customers. Here are three ways to do just that:
There are few things more frustrating for customers than calling up companies only to be transferred multiple times between several representatives. Time is valuable. And most people just hate having their time wasted. Be sure to have your phone system set up so that callers can select the departments of their choice. As well, be sure that your phone agents are well aware of which company representative is best suited to handle each call. This will minimize transfers.
“It’s imperative that you make it simple for the customer to speak with the proper party depending on their concern,” insists Heather Johnson on ReturnCustomer.com, “Often it seems that the customer has to speak with different departments in a company to find the answer they want. Eliminate the need for the customer to travel through the cross section of your company to receive proper attention.”
There are few words more pleasant to the ear than “thank you”. It’s never a bad idea to show your appreciation to the people who support your business. After all, where would your business be without its customers? Never hesitate to utter those two special little words, but consider different ways to go the extra mile to express your gratitude now and again. And be sure to always make your show of thanks genuine.
“Always be genuine when you thank them because your clients and customers can spot a fake easily, which may cause them to feel lied to and cost you a client,” advises Kayla Sloan on Due.com, “If you want to win client and customer loyalty you need to be authentic. One way to thank your clients and customers is to offer them something special at the holidays such as a small gift or card.”
People like speaking to people. Your customers would much prefer to hear a live human voice than a recorded message. But those human voices need to actually be human! Give your phone agents the freedom to be themselves. A light-hearted approach to excellent customer service (one that may involve some friendly banter) is one that usually impresses customers the most. As Johnson advises, you should humanize your call centre.
“There is often pressure on the people you have answering phones to handle a call in a certain amount of time and to handle a minimum number of calls in a given day,” she writes, “Let your representatives be real human beings and let them attend to a customer’s complaint or issue in a manner that leaves the customer feeling good. Ultimately, this is more important than statistics.”
At MeloTel, we take great pride in the way we treat our customers. Experience it for yourself by calling us at 1-888-MELOTEL or using the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"