For many North American business owners, VoIP is still a relatively new concept. When it comes to their business phone lines, they continue to make use of archaic technology that hasn’t improved much over the years. And because they’re unaware of VoIP’s many benefits, they are generally quite content with using old technology. For this reason, it’s important that we revisit some of the greatest advantages of using VoIP technology.
Here are three:
1. VoIP is easy to use for the less than tech-savvy individual. Some business owners get scared off of VoIP because of the supposed difficulty associated with such technological advances. Understandably, many people prefer to stick to what they know, simply to not confuse themselves with “futuristic gadgets” that do more to confuse than to make life easy. However, VoIP has proven to be easy to use for all individuals.
This is because users don’t have to set up any extensive wiring throughout their offices. Setting up an IP phone is as easy as a simple plug in. Convenient web portals make it easy to move, add or change configurations so that calls can be made and taken anywhere that there is an internet connection. There is no clunky hardware to install and users can add, delete and reassign extensions easily without having to move any equipment around.
2. VoIP allows employees to work from remote locations. One of the greatest aspects of VoIP is that it allows its users to be “free”. That is to say that no one needs to be confined to their offices, cubicles or specific workspaces in order to make use of their phone lines. With VoIP, employees can forward their numbers to their cell phones or simply take their laptops home with them in order to take calls there.
Because of VoIP’s flexibility, workers can literally go on vacation and make and take phone calls the same way they would if they were working in their offices. With VoIP, all that is needed is an internet connection and a headset. The callers are none the wiser. This allows for incredible mobility, thus, changing the entire “business hours” concept that has previously limited when and where workers could conduct business over the phone.
3. VoIP provides previously unheard of features. With VoIP phones, users still get access to calling features that they are used to. They include holding, call transfers and conference calling. However, VoIP also provides features that were never-before available. Just one of the most amazing features is Voicemail to your Email. As its name suggests, this feature places your voicemail messages in your email inbox as mp3 files.
Voicemail to your Email has greatly improved the way in which missed calls are addressed. It enables users to check and return messages using any device of their choosing – desktop computers, laptops, tablets and smartphones are the most popular examples. It also allows for adequate filing and storage of voicemails which help to prioritize the most important and have accurate notes made about which calls have been returned and which ones have not.
If you are yet to take advantage of VoIP technology, there’s no better time than the present to get started. For more information about MeloTel’s VoIP-based Commercial Phone Services and how they can help to improve your business, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"