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December 19, 2017

3 Good Ideas About How To Make 2018 Your Most Successful Year Yet

With the holiday season about to officially get underway, most business owners are thinking about what business will be like once they return from the holidays. If you’re the type of business owner who makes New Year’s Resolutions, you’re among the majority. It only makes sense to think of ways to improve business from one year to the next, right?

At MeloTel, we strongly believe we have some good ideas about how you can make 2018 your most successful year yet. Here are three:

1. Make yourself accessible (almost) around the clock.

This certainly wouldn’t be the first time we’ve highlighted the extreme importance of being accessible to your customers. And, as you may have guessed, it certainly won’t be the last. In 2018, customers will be placing even heavier emphasis on their relationships with the companies they do business with. Knowing that you can be depended on will go a very long way in securing your company long-term loyalty.

With Single Number Reach, you can make the whole “hard to access” thing a thing of the past. This feature gives you the ability to conduct business from any location you wish just as easily as if you were in your office. It allows you to forward your business number to up to five different devices of your choice so that they will all ring at the same time when the number is called. With Single Number Reach, you’ll never miss another important call!

2. Deliver more traffic to your company website.

In case you haven’t noticed, we live in an online-obsessed world. Everything is on the internet. If your company doesn’t have a strong online presence, it will certainly make it hard for you to compete in 2018. To better your website’s chances of being found, it’s important to continually add regular content to it. This necessity highlights the importance of blogging. Adding fresh new blogs on a regular basis is a great way to get your site ranking higher in search engines.

MeloTel’s Bloggers & Creative Writers For Hire have been composing thought-provoking blogs for companies of all kinds for many years. The team has been successful in helping North American businesses to significantly grow their reach online. The more content added to their sites, the more opportunities given to attract visitors. Of course, the more visitors received, the more opportunities to turn those visitors into paying customers!

3. Focus on employee happiness.

The bottom line is this: if your employees aren’t happy, your customers won’t be happy either. All too often, business owners neglect the feelings of the people who work for them and end up having their bottom lines suffer. Working on continually boosting employee morale should be a key ingredient to your business practices in 2018. To do that, providing constant feedback is essential.

MeloTel’s Monitor/Whisper Control Panel makes the giving of feedback easier than ever for call centre managers. The service enables you to listen to calls live and as they happen and whisper information to reps that will help them on those calls. It’s been called a call centre manager’s “dream come true”!

Let’s work together on making 2018 your most successful year yet! For information about any and all of these services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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